On Tue, 15 Sep 2009 23:19:12 +0200 Julien Cristau wrote:
> On Tue, Sep 15, 2009 at 16:41:50 -0400, Michael Gilbert wrote:
>
> > the answer to the real problem is education. if a user didn't submit
> > sufficient details in their report, politely ask them for more. show
> > them a guide for strac
On Tue, Sep 15, 2009 at 16:41:50 -0400, Michael Gilbert wrote:
> the answer to the real problem is education. if a user didn't submit
> sufficient details in their report, politely ask them for more. show
> them a guide for strace, or bug writing guides, or debian
> documentation, or whatever may
On Tue, Sep 15, 2009 at 22:41, Michael Gilbert
wrote:
> On Tue, 15 Sep 2009 13:46:31 +0530, Kartik Mistry wrote:
>> On Tue, Sep 15, 2009 at 1:39 PM, Petter Reinholdtsen wrote:
>> > Especially the 'what did you expect' is important, as it often make it
>> > possible to differentiate between softwar
Hi,
Michael Gilbert wrote:
> if you want to add something useful to reportbug, i would recommend
> kind opening and closing remarks. for example, i've noticed that a bug
> starting with 'hi' seems a lot friendlier and gets attention more
> quickly than one with a 'hello', which seems more drawn
On Tue, 15 Sep 2009 13:46:31 +0530, Kartik Mistry wrote:
> On Tue, Sep 15, 2009 at 1:39 PM, Petter Reinholdtsen wrote:
> > Especially the 'what did you expect' is important, as it often make it
> > possible to differentiate between software bugs, documentation bugs
> > and plan simple user expectat
On Tue, Sep 15, 2009 at 01:46:31PM +0530, Kartik Mistry wrote:
> On Tue, Sep 15, 2009 at 1:39 PM, Petter Reinholdtsen wrote:
> > Especially the 'what did you expect' is important, as it often make it
> > possible to differentiate between software bugs, documentation bugs
> > and plan simple user e
On Tue, Sep 15, 2009 at 1:39 PM, Petter Reinholdtsen wrote:
> Especially the 'what did you expect' is important, as it often make it
> possible to differentiate between software bugs, documentation bugs
> and plan simple user expectation issues.
May be 'reportbug' can give more template options l
[Dan Jacobson]
> Gentlemen, I shall be delivering my talk,
> "Reflections of a bigtime Debian bug reporter"
> http://jidanni.org/comp/bug_reporter.html
Interesting topic. I had a look at your outline, and one particular
thing I found missing was good instructions on what
Gentlemen, I shall be delivering my talk,
"Reflections of a bigtime Debian bug reporter"
http://jidanni.org/comp/bug_reporter.html
at the 2009 Taiwan Mini Debian Conference
http://wiki.debian.org/DebianTaiwan/MiniDebConf2009
2009/09/26-27. Please be gentle.
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