Update: It was the issue with the webcam firmware, I contacted Hikvision
and they were not able to fix it. I returned it and bought different webcam
from Logitech.
On Thu, 26 Jan, 2023, 1:40 PM Isuru, <1978...@bugs.launchpad.net> wrote:
> This happened to me on 18.04 and 20.04 both. I am seeing similar logs to
> the previous comments and one major problem is that the laptop would not
> even boot up if the webcam is plugged in. It gets stuck at boot time and
> until I remove the webcam, it keeps stuck in the same black screen.
>
> If I keep it plugged and it doesn't respond, the entire system gets
> stuck until I remove it.
>
> I am using the a Hikvision U12 Full HD 1080P USB Webcam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1978416
>
> Title:
> External USB webcam is not working
>
> Status in linux-signed-hwe-5.13 package in Ubuntu:
> Confirmed
>
> Bug description:
> Hello, I'm trying to connect Hikvision DS-U02 USB Webcam. It worked
> for once after trying multiple times, then it stopped working again.
> It worked when I connected it to a USB 2.0 port and now it's not
> working there as well. The device is showing up in lsbsb and dmseg,
> but not showing in "v4l2-ctl --list-devices".
>
> error in dmesg:
> [10856.771936] usb 3-4: new high-speed USB device number 13 using
> xhci_hcd
> [10856.929763] usb 3-4: New USB device found, idVendor=2bdf,
> idProduct=0280, bcdDevice=50.00
> [10856.929772] usb 3-4: New USB device strings: Mfr=1, Product=2,
> SerialNumber=3
> [10856.929776] usb 3-4: Product: 1080P Web Camera
> [10856.929779] usb 3-4: Manufacturer: SN0002
> [10856.929781] usb 3-4: SerialNumber: SN0002
> [10856.930669] usb 3-4: Found UVC 1.00 device 1080P Web Camera
> (2bdf:0280)
> [10856.932435] uvcvideo 3-4:1.1: Failed to query (129) UVC probe control
> : -32 (exp. 26).
> [10856.932447] uvcvideo 3-4:1.1: Failed to initialize the device (-5).
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: linux-image-5.13.0-48-generic 5.13.0-48.54~20.04.1
> ProcVersionSignature: Ubuntu 5.13.0-48.54~20.04.1-generic 5.13.19
> Uname: Linux 5.13.0-48-generic x86_64
> NonfreeKernelModules: wl
> ApportVersion: 2.20.11-0ubuntu27.24
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Jun 12 23:40:45 2022
> InstallationDate: Installed on 2020-09-07 (643 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> SourcePackage: linux-signed-hwe-5.13
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1978416/+subscriptions
>
>
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-signed-hwe-5.13 in Ubuntu.
https://bugs.launchpad.net/bugs/1978416
Title:
External USB webcam is not working
Status in linux-signed-hwe-5.13 package in Ubuntu:
Confirmed
Bug description:
Hello, I'm trying to connect Hikvision DS-U02 USB Webcam. It worked
for once after trying multiple times, then it stopped working again.
It worked when I connected it to a USB 2.0 port and now it's not
working there as well. The device is showing up in lsbsb and dmseg,
but not showing in "v4l2-ctl --list-devices".
error in dmesg:
[10856.771936] usb 3-4: new high-speed USB device number 13 using xhci_hcd
[10856.929763] usb 3-4: New USB device found, idVendor=2bdf, idProduct=0280,
bcdDevice=50.00
[10856.929772] usb 3-4: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[10856.929776] usb 3-4: Product: 1080P Web Camera
[10856.929779] usb 3-4: Manufacturer: SN0002
[10856.929781] usb 3-4: SerialNumber: SN0002
[10856.930669] usb 3-4: Found UVC 1.00 device 1080P Web Camera (2bdf:0280)
[10856.932435] uvcvideo 3-4:1.1: Failed to query (129) UVC probe control :
-32 (exp. 26).
[10856.932447] uvcvideo 3-4:1.1: Failed to initialize the device (-5).
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.13.0-48-generic 5.13.0-48.54~20.04.1
ProcVersionSignature: Ubuntu 5.13.0-48.54~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-48-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 12 23:40:45 2022
InstallationDate: Installed on 2020-09-07 (643 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
SourcePackage: linux-signed-hwe-5.13
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1978416/+subscriptions
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