Update: It was the issue with the webcam firmware, I contacted Hikvision and they were not able to fix it. I returned it and bought different webcam from Logitech.
On Thu, 26 Jan, 2023, 1:40 PM Isuru, <1978...@bugs.launchpad.net> wrote: > This happened to me on 18.04 and 20.04 both. I am seeing similar logs to > the previous comments and one major problem is that the laptop would not > even boot up if the webcam is plugged in. It gets stuck at boot time and > until I remove the webcam, it keeps stuck in the same black screen. > > If I keep it plugged and it doesn't respond, the entire system gets > stuck until I remove it. > > I am using the a Hikvision U12 Full HD 1080P USB Webcam > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1978416 > > Title: > External USB webcam is not working > > Status in linux-signed-hwe-5.13 package in Ubuntu: > Confirmed > > Bug description: > Hello, I'm trying to connect Hikvision DS-U02 USB Webcam. It worked > for once after trying multiple times, then it stopped working again. > It worked when I connected it to a USB 2.0 port and now it's not > working there as well. The device is showing up in lsbsb and dmseg, > but not showing in "v4l2-ctl --list-devices". > > error in dmesg: > [10856.771936] usb 3-4: new high-speed USB device number 13 using > xhci_hcd > [10856.929763] usb 3-4: New USB device found, idVendor=2bdf, > idProduct=0280, bcdDevice=50.00 > [10856.929772] usb 3-4: New USB device strings: Mfr=1, Product=2, > SerialNumber=3 > [10856.929776] usb 3-4: Product: 1080P Web Camera > [10856.929779] usb 3-4: Manufacturer: SN0002 > [10856.929781] usb 3-4: SerialNumber: SN0002 > [10856.930669] usb 3-4: Found UVC 1.00 device 1080P Web Camera > (2bdf:0280) > [10856.932435] uvcvideo 3-4:1.1: Failed to query (129) UVC probe control > : -32 (exp. 26). > [10856.932447] uvcvideo 3-4:1.1: Failed to initialize the device (-5). > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: linux-image-5.13.0-48-generic 5.13.0-48.54~20.04.1 > ProcVersionSignature: Ubuntu 5.13.0-48.54~20.04.1-generic 5.13.19 > Uname: Linux 5.13.0-48-generic x86_64 > NonfreeKernelModules: wl > ApportVersion: 2.20.11-0ubuntu27.24 > Architecture: amd64 > CasperMD5CheckResult: skip > CurrentDesktop: ubuntu:GNOME > Date: Sun Jun 12 23:40:45 2022 > InstallationDate: Installed on 2020-09-07 (643 days ago) > InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 > (20200423) > SourcePackage: linux-signed-hwe-5.13 > UpgradeStatus: No upgrade log present (probably fresh install) > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1978416/+subscriptions > > -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed-hwe-5.13 in Ubuntu. https://bugs.launchpad.net/bugs/1978416 Title: External USB webcam is not working Status in linux-signed-hwe-5.13 package in Ubuntu: Confirmed Bug description: Hello, I'm trying to connect Hikvision DS-U02 USB Webcam. It worked for once after trying multiple times, then it stopped working again. It worked when I connected it to a USB 2.0 port and now it's not working there as well. The device is showing up in lsbsb and dmseg, but not showing in "v4l2-ctl --list-devices". error in dmesg: [10856.771936] usb 3-4: new high-speed USB device number 13 using xhci_hcd [10856.929763] usb 3-4: New USB device found, idVendor=2bdf, idProduct=0280, bcdDevice=50.00 [10856.929772] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [10856.929776] usb 3-4: Product: 1080P Web Camera [10856.929779] usb 3-4: Manufacturer: SN0002 [10856.929781] usb 3-4: SerialNumber: SN0002 [10856.930669] usb 3-4: Found UVC 1.00 device 1080P Web Camera (2bdf:0280) [10856.932435] uvcvideo 3-4:1.1: Failed to query (129) UVC probe control : -32 (exp. 26). [10856.932447] uvcvideo 3-4:1.1: Failed to initialize the device (-5). ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.13.0-48-generic 5.13.0-48.54~20.04.1 ProcVersionSignature: Ubuntu 5.13.0-48.54~20.04.1-generic 5.13.19 Uname: Linux 5.13.0-48-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.11-0ubuntu27.24 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sun Jun 12 23:40:45 2022 InstallationDate: Installed on 2020-09-07 (643 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: linux-signed-hwe-5.13 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1978416/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
