Bill Dossett wrote:
Yes, they do--but you'll find them more frequently on the lists for new releases (psyche-list right now) than on the main redhat-list.Does anyone from redhat ever hang out on these lists?
Remember that most of the time that the good people at Redhat spend replying to these email lists doesn't seem to count to their management as "real work", so they do it on their own time. It is a common corporate misconception that spending time on supporting a product via email lists is a waste of company time, despite the huge leverage effect that an email list sized audience gives you. Unfortunately, Redhat is not immune to this misconception...
The above is obviously an outsider's perception of a company's internal politics, but it's what I experienced when I was leading a relatively large support team for a product with a highly technical user community.
Alan
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Alan Peery
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