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On 13-Aug-2002/16:58 +0200, Martin Mewes <[EMAIL PROTECTED]> wrote:
>Moin, moin ...
>
>"Teodor Georgiev" <[EMAIL PROTECTED]> schrieb:
>
>>1. You should compile your Sendmail with SASL support.
>>
>>It would be better to do it not from RPM, but from .tar.gz.
>>untar the sendmail archive and follow the instructions.
>
>I will try this when I'm home.
>Thankx a lot %-D
>Your are the first person who does not just answer with rtfm and this
>need to be publicized.

In a few days his answer will be in the archives. So when this question is
asked again next week, should he type another message answering the
question, or should he say "Look for _______ in the archives."

The question was answered on this list on July 7, 2002 -- less than one
week ago. How often should it be answered before saying "Search the list
archives."?

When I answer RTFM I generally include the search method I used to find
the answer. My RTFM answers are not intended to be rude, they are intended
to teach.

The list subscribers complained loud and long to Red Hat to setup a
searchable list archive so that we could save time on the list by pointing
people to the archive. For a long time Red Hat's archive was broken and
the only usable archive was maintained by one of the subscribers. Now that
the Red Hat archive is working, should we tell RH that it is no longer
needed because questions should be answered fully each time they are
asked?

The archives exist for a good reason. If someone uses the archives, the
man pages, and other documents, and cannot find the answer or does not
understand the answer, then a question on the list is the correct way to
get an answer. Asking the list before searching the docs and archives just
wastes the time of people who answer questions.

People get tired of taking the time to type out long responses to people
who do not want to use their own time to look for an answer before asking
for help. Then instead of helping out on this list, they will find other
things to do.

If the answer to a question is long and has already been well-explained
elsewhere, I think a pointer to the full answer is a good response.

Tony
- -- 
Anthony E. Greene <mailto:[EMAIL PROTECTED]>
OpenPGP Key: 0x6C94239D/7B3D BD7D 7D91 1B44 BA26  C484 A42A 60DD 6C94 239D
AOL/Yahoo Chat: TonyG05      HomePage: <http://www.pobox.com/~agreene/>
Linux: the choice of a GNU Generation. <http://www.linux.org/>

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