On Thursday 01 February 2001 12:13, [EMAIL PROTECTED] opined:
> Maybe I am getting more observant in my old age but does it seem to
> anyone else that there has been a tremendous pile of RTFM type questions
> over the last few weeks. Now I know that the printed "Documentation" that
> comes with Redhat is appallingly bad (not slamming Redhat at least there
> is something, my new Oracle stuff comes with no printed matter at all
> save a list of the CD's that are in the little bitty box).
They come/go in spurts. What makes them increase in numbers is when people
jump out and answer anything that comes their way for which they know the
answer.
Then the other extreme is too many RTFM replies that usually relate to very
hard to locate (for newer users) information. That usually becomes the
result of too much traffic answering extremely simple questions followed by
endless whining from people receiving more email than they like to get due
to paying for time online, no time to read it all, or whatever.
> It is a problem I have dealt with for years, trying to get end-users to
> read at least the intro before calling tech support.
> Does anyone have a brilliant thought on how Redhat could encourage it.
> The Gnome "tip of the day" thing is entertaining and a good start but
> unless I miss my guess (and no I haven't RTFM on the subject) it only
> pops up a new tip for you when you restart which is about never on a nice
> stable system.
I wouldn't think it to be a Redhat problem. The problem is not enough
integration (gnome has its own help system, kde has its help, individual
progframs have some, etc). Not that I think Linux should follow the 'Doze
method (everything is M$ or it has to at least "conform" to get it to work)
because I personally like that Linux has options that are left wanting in
the wannabe-OS.
Maybe someone (preferably someone that knows what they're doing [not me, in
other words])could create such a help system out of the howtos, with a
means that others could integrate their help into it. Not _everything_
would have to conform, just the help information.
--
Men are from Earth. Women are from Earth. Deal with it.
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