Hello,
I work at a local ISP. We are running Redhat 5.0.
I need to implement a system under redhat that will help me to track
technical support calls. Basically we need a system that will allow anyone
in our organization technically minded or not to add a trouble ticket into
the database. So that when joe customer calls up we will be able to enter
in username, OS, problem, and so on and then say okay joe your ticket
number is 3456304 someone will respond to you shortly. I tried Jitterbug
(from the samba people) and it turned out to be a little cumbersome.
Debian's debugs is a little cryptic.
What are other ISP's using for this? It does not neccesarily need to run
under linux. It could be a access database or whatever. obviousy though we
would prefer it to be a linux based system.
--
PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES!
http://www.redhat.com/RedHat-FAQ /RedHat-Errata /RedHat-Tips /mailing-lists
To unsubscribe: mail [EMAIL PROTECTED] with
"unsubscribe" as the Subject.
