On Fri, 1 May 1998, Chris "Cranky Spice" Harshman wrote:
> Was wondering if you could be a little more specific about what you're
> looking for, in terms of interface, features, etc. I'm doing a little
> programming class work on CGI, C, Linux/Unix, and databases, and what the
> hell - help-desk S/W is a perfect linux app; give it a user friendly HTML
> front end, let the minions use Netscape or IE on workstations throughout
> the enterprise, and set up a Linux box in the back office quietly serving
> it all effortlessly...
>
I have looked at a lot of different systems, but have not found one that
meets all of our needs. We are looking for a system with a web interface,
email integrated and most importantly easy to use and navigate. An
important aspect is the storage of data. It would be nice if trouble
tickets could be retrieved by number, date, problem type, and username.
THe username would be helpful for those customers who continually run into
problems with caps lock keys or other dumb problems. There also needs to
be an easy way of assigning duties and keeping track of who is doing what
and when.
Features that would be nice but not neccessary:
Alarms for trouble tickets over x days/weeks/min
Email notification to tech support people when they are assigned trouble
ticket
I am very interested in working with you on this project. Can you let me
know how you are doing and let me see the source to help test every now
and then? Thanks..
Please send all following mail to [EMAIL PROTECTED] that is my office email
box..
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