On Mon, 21 Jul 2003 22:25:47 -0400
Lorenzo Prince <[EMAIL PROTECTED]> wrote:
> Does the fact the RH is no longer going to produce boxed sets of RH CD's mean that
> they will now offer their tech
> support packages and pay-per-call tech suppor
> t for downloading customets? A couple of weeks ago, I looked at redhat.com to see
> if I as a downloading customer could
> buy tech support and according to the site, it said I had to buy a boxed set with a
> product key to activate an
> entitlement for support other than the normal RHN subscription. I am hoping that
> this is going to change now that they
> are dropping retail box sets.
I've heard discussion that it will be possible to purchase different levels of support
from RH for those who feel they need it. That would be in line with the stated
objective of becoming more a service and support oriented organization. There's also
been discussion that the planned process will include availability of security and
generalized updates for RPM's maintained as a part of the iso's. They also,
apparantly, intend and hope that the new model will provide a larger base of software
packaged as RPM's, and updated on a more frequent basis.
The gist of what I'm seeing on several lists I participate in is that the goals are to
provide even more capability and baseline to the general users. The expanded
capability and baseline will be filtered and stabilized even more to provide the
commercial product lines that will be continued into the future. I've not seen
anything to even hint that Red Hat intends to abandon their commitment to open source
software.
best
rickf
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