On Thu, 16 Jan 2003, Daevid Vincent wrote: > Is it me? Am I just retarded? How the hell does one ask technical
I would not presume to judge, but... > support a question with this site? I just want the email address or > something, and there are all these vague instructions that don't seem to > work. WTF!? > > https://www.redhat.com/apps/support/ > > What the hell is the "Product ID" and where do I find that? I have two > systems registered with RHN, one that I paid a $60 service for. I tried > to put the number of that machine in there, but it doesn't work. Ugh!!! If you paid $60 for a boxed set, look on or in the box for the Product ID. I didn't buy 8.0, but in the 7.2 box, there is a nice card that says in *very large*, bold, red letters: STEP 1: ACTIVATE YOUR PRODUCT Step 3 of the instructions says Enter this Product ID when prompted: and there is a dot-printed alphanumeric sequence in a box below. Below that, there are instructions for Accessing Installation Support and Accessing Red Hat Network Software Manager More details appear on back of the card. Remember, its the *paper* stuff in the box that distinguishes the boxed set from downloaded ISOs... > I appreciate there is a need for some database/ticket tracking system, > but IMHO there should be a straight email address too. That's redhat's > problem to enter it in and categorize it. Yes, we all pine for the days when real people answered the phones, too. > So here I am, and I still can't ask someone at redhat my problem, and > I've got no way to enter it into a bug system and so I'm screwed. Thanks > redhat. As for entering bugs, anyone can do that at bugzilla.redhat.com. > Oh, and the SPAM 'special offer' on the right hand side of some of their > pages shows "Maximum Linux" as a partner and you can get a free CD and > issue. Um, guys, that magazine has been dead for over a year now... > Hello?! (I know, I helped to invent it!) That information is probably best communicated to the Webmaster. Follow the "Contact us" link at the bottom of the front page. -- Matthew Saltzman Clemson University Math Sciences [EMAIL PROTECTED] http://www.math.clemson.edu/~mjs -- redhat-list mailing list unsubscribe mailto:[EMAIL PROTECTED]?subject=unsubscribe https://listman.redhat.com/mailman/listinfo/redhat-list
