Hi Nir,

Please check the puppetdb log file for further error investigation.
Usually this is located at /var/log/puppetlabs/puppetdb/puppetdb.log

Hth,
Martin


> On 30. Sep 2022, at 10:30, Nir Fishler <[email protected]> wrote:
> 
> Hello,
> 
> puppetserver version: 7.8.0  (CentOS 7) | hostname:  puppet-staging-srv
> puppet agent: 7.19
> puppetdb: 7.11.0-1focal (Ubuntu 20.04) | hostname: puppet-staging-srv-db
> Postgres: 12.12-0ubuntu0.20.04.1
> 
> Foreman is enabled on Puppetserver.
> Postgres is configured to work with SSL.
> 
> Getting the below error from ANY VM on the network whenever I try to sync 
> with Puppet master server.
> 
> Error message:
> Error: Could not retrieve catalog from remote server: Error 500 on SERVER: 
> Server Error: Failed to execute 
> '/pdb/cmd/v1?checksum=a0d1b67028ed455a4d8b15fd5fc846ca54d4c0a6&version=5&certname=vm-ubuntu20&command=replace_facts&producer-timestamp=2022-09-30T07:47:13.621Z'
>  on at least 1 of the following 'server_urls': 
> https://puppet-staging-srv-db:8081
> Warning: Not using cache on failed catalog
> Error: Could not retrieve catalog; skipping run
> 
> However, When I remove the configuration files(puppetdb.conf , values from 
> puppet.conf, routes.yaml) from the Puppet master $CONF dir, everything is 
> back to normal and sync works.
> 
> Connection between Puppet master and puppetdb and vice vesra:
> [root@puppet-staging-srv puppet] nc -zvw10 puppet-staging-srv-db 8081
> Ncat: Version 7.50 ( https://nmap.org/ncat )
> Ncat: Connected to 10.111.8.77:8081.
> 
> root@puppet-staging-srv-db:~# nc -zvw10 puppet-staging-srv 8140
> Connection to puppet-staging-srv 8140 port [tcp/puppet] succeeded!
> 
> PuppetDB website is UP and shows zero data on 'Active Nodes' and most of the 
> fields(see screenshot snap-1.png.)
> 
> Thanks in advanced!
> 
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