On Wed, 22 Jul 2015, Dick Steffens wrote:

> Box is a service that allows sharing of files between a group of folks,
> with those folks exercising control over who gets to access those files.

Dick,

   As in Dropbox, or a competitor?

> So, if what they said they did doesn't fix the problem, we can go back
> to them and say, "Keep looking from your end."

   Yep.

> It would help if they could run a trace on the notification e-mail they
> say is being sent and find out where it gets stuck. The interesting thing
> is that it's just the notification e-mail related to something being
> uploaded to a folder on Box. My wife got a notification e-mail when her
> sister added her, with a different name and e-mail address, as another
> collaborator/editor. It's just the notification of an uploaded file she's
> not getting.

   A couple of months ago the Multnomah County Library suffered an infarction
of its held book arrival notices. After a week or so they apparently fixed
their problem, but I still did not receive the e-mail notices when a book on
which I had placed a hold was ready for pick up. They had e-mail messages to
my business domain bounce in the past so I gave them the personal domain as
an option. No hold messages to either account. But, when I asked
Interlibrary Loan to get research journal articles not available in the
library's databases, notices of their availability sent to my personal
domain had no problems. Messages from library staff to my business domain
also had no problems. Only the hold notices.

   I mentioned the problem to one of the local branch librarians and she sent
a message to HQ. Yesterday I had an exchange with an account management
staffer there and pointed out that her messages had no problems being
delivered, so the blockage was not on my end. (/var/log/maillog records
helped substantiate that.) She sent a test hold message and today that was
in my inbox at 04:35. So whatever she did fixed the problem.

   It's interesting that the other side always thinks we're dummies running
windoze and the problem _must_ be on our end because they're so much smarter
than we are. Not.

Rich



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