On Wed, 2009-07-08 at 23:59 -0700, Bill Barry wrote: > If you get this job, I get %5 of the first year salary as commission. > On the other hand, I am not responsible if you don't get the job. > > In my experience the usual and overwhelming majority of people who call me > saying "I am having trouble sending email." do not have internet access. In > this case you have to trace the whole chain from them to the SMTP server > till you find the problem. > > Then comes the related problem that the SMTP server is not serving for some > reason. > > The next most common problem is that they took their laptop which worked at > home and tried to use it in some random other place and now can't access the > SMTP server. Many ISP's require you to be on their network before you can > access their SMTP server. > > Another less common problem is that the ISP has converted to some kind of > secure/auth SMTP server and the user has not changed their settings. > > You can pick out which question to ask to diagnose which problem they have?
Bill Great Input... Thanks Linux-yug.. > > On Wed, Jul 8, 2009 at 11:24 PM, linux-yug <[email protected]> wrote: > > > All > > > > > > I am applying for a tech support job and have to answer this question.. > > > > Problem > > If an end user were to call you saying they cannot send email through > > their local hosted POP3/SMTP server, how would you go about > > troubleshooting the issue > > > > > > Reponse: > > > > 1.. Ask if the mail has ever worked.. > > > > 2.. If mail has worked ask when was the last time it worked correctly > > > > 3. Ask if any hardware/software has been installed since the mail last > > worked. > > > > 4. When was the last time the computer was booted. > > > > 5. Have customer boot computer again and check email > > > > 6. Have customer check POP3 and SMTP settings. > > > > 7. Have customer reenter POP3 and SMTP settings. > > > > 8 Reboot computer and try email again. > > > > 9. If email is still not working ...Have customer open terminal window > > and ping both POP and SMTP servers.. > > > > 10. I email is still not working..Have customer call local ISP and see > > if there are problems there... > > > > > > ######################### > > > > Is there a better/quicker way/method ????? > > > > Have I missed some obvious step?? > > > > > > > > TIA > > > > Linux-yug > > > > _______________________________________________ > > PLUG mailing list > > [email protected] > > http://lists.pdxlinux.org/mailman/listinfo/plug > > > _______________________________________________ > PLUG mailing list > [email protected] > http://lists.pdxlinux.org/mailman/listinfo/plug > _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
