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I am applying for a tech support job and have to answer this question.. Problem If an end user were to call you saying they cannot send email through their local hosted POP3/SMTP server, how would you go about troubleshooting the issue Reponse: 1.. Ask if the mail has ever worked.. 2.. If mail has worked ask when was the last time it worked correctly 3. Ask if any hardware/software has been installed since the mail last worked. 4. When was the last time the computer was booted. 5. Have customer boot computer again and check email 6. Have customer check POP3 and SMTP settings. 7. Have customer reenter POP3 and SMTP settings. 8 Reboot computer and try email again. 9. If email is still not working ...Have customer open terminal window and ping both POP and SMTP servers.. 10. I email is still not working..Have customer call local ISP and see if there are problems there... ######################### Is there a better/quicker way/method ????? Have I missed some obvious step?? TIA Linux-yug _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
