On 2013年05月24日 17:55, Aaron J. Seigo wrote:
If instead we look for people who might be motivated to do some meaningful
triaging, things could improve.

I'm sorry, but I really don't think that would work (so easily) .

It is not that there were no such motivated contributors in the past. In fact, there were many .The problem is that (according to my personal experience and observation of other people's activity ) they sooner (the common case) or later(the rare case) get frustrated and lose the interest, faith and energy with dealing with plasma bugs. It is not necessarily that they give up with the whole bugs.kde.org. They might just give up with the plasma product and turn to help other products.

I would like raise the question: why the plasma product is so inclined to frustrate bug triagers ? My bold answer is : plasma developers expect contributors to do most work for them, while contributors see themselves as helpers instead of bug masters. And when those contributors later realize they care bug reports more seriously than the developers do, they just get frustrated, lose the confidence and stop helping the plasma product.

Myriam is a well known bug triager. She has tried hard to help the plasma product, then gave up. I once also tried hard, but now basically give up, too, except filling missing version information of crash reports for my personal interest. By the way, the plasma product has just became #1 in bugs.kde.org, which should have happened long time ago if without kdepope's ongoing work. I really respect kdepepo's patience, but I think it would be more beneficial if he puts more of his excellent knowledge and limited time onto other products.


So if you want to recruit more contributors to help the plasma product on bugs.kde.org, the only feasible way in my opinion is work hard on it by yourselves and prove to existing, potential and previous contributors that you care about bug reports more seriously than they do. Unless this culture and impression gets changed, I bet bugzilla contributors are destined to get frustrated and give up with the plasma product, no matter how many you manage to recruit .

Regards
Jekyll



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