On Tuesday 13 November 2012 16:56:29 Alex Fiestas wrote: > I introduced the Google example because in the Web realm, even the not > digital native search for everything and everywhere and those same people > use bookmarks or other similar mechanism for their favorites. The reality is that "normal" people are not able to use Google. One example from $work. New team member had problems with a task and did not find a solution and I entered a good search term into Google and had his problem fixed in less than one minute. Afterwards I was declared as the "expert" for the general problem by my manager.
So no, people cannot use google - they are neither able to enter the best terms nor to understand the search results.
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