Bill, After your story, Lynn will have to sell her Home Depot stock... Regards, Bob S.
On Fri, Feb 5, 2010 at 10:57 AM, William Robb <[email protected]> wrote: > > ----- Original Message ----- From: "George Sinos" > Subject: Re: Message from Henry Posner, Part I > > > >> These people raise the cost of doing business which raises prices for all >> of us. >> >> You guy with the attitude of "the store should eat the cost." You do >> understand that that raises the cost of doing business which only >> raises the price for everyone else, don't you? > > Dammit Geoge, I hate it when you make a liar out of me. > For the past 9 months or so, I have been slinging lumber at my local Home > Depot. > Here are some actual returns I've dealt with: > A cart load of 5/4x6/16' PT deck boards returned. > The top layer was new wood, the bottom 40 boards had been pulled off a deck. > I presume they replaced old wood with new and successfully returned the old > product. > Odd length boards such as 11 foot runs. We sell 8', 10' and 12' > Soketimes you get to see where the customer calculated his cut and them > marked it wrong. > Boards with screws still embedded in them (I hit that with my radial arm saw > when cutting it down to cull and I wouldn't be happy). > Sheets of plywood that have been cut up and then returned because they did > the cuts wrong. > If you like, I can post a picture of a sheet of MDF that was broken by a > vehicle driving over it. > We gave them their money back for it, too. > Broken sheets of drywall. > A pail of drywall mud that had been opened and partially used. > Two end plates from single device electrical boxes that the customer had > bought, made a single two gang box with and then returned the unused end > plates for a full refund. > > I bitched and moaned about this sort of thing at a Towne Hall metting once > and was told that this sort of thing was a very small % of returns, and that > the company's position was that it wasn't worth annoying customers over. > We eat the loss, write off the product at full retail and I am sure that the > Harvard guys figure out some way to turn it into a financial windfall. > > The point is, a good retailer takes the point of view that the customer, > while not always right, at least deserves the benefit of the doubt, and > should not be called out as a liar by the retailer. > > In the situation that led us to this thread, had B&H been as good a retailer > as Home Depot is, they would have taken the hit, and not had the bad PR that > anyone doing a Google search is going to give them when people find this > thread. > B&H has not only made it plain that they will not stand behind their pricing > when they find it inconvenient, they have sicced one of their > representatives onto this forum and he, in turn, has cast a few insults at > forum members. > > It's one thing for Bill Robb to insult Henry Posner, Bill Robb is known for > this sort of behaviour. > It is something else entirely for B&H Photo to insult Bill Robb, who has > been a good customer of theirs. > > William Robb > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
