----- Original Message -----
From: "Sandy Harris"
Subject: Re: Myopic Bulls**t Artists
On 2/4/10, Bob Sullivan <[email protected]> wrote:
Bill R, after your retail experiences, I can't believe you want to
keep that last 10% of the asshole customers who cause you all those
problems.
Indeed not. I used to sell computers and pieces thereof retail.
The people that really drove me crazy were the ones trying to
get absolutely the cheapest box, without the skills to build it,
let alone debug it.
The real question though, is was this person 10% of your customer base, or
is there perhaps a bit of hyperbole in that number?
I've spent most of the last 25 years working in retail, and would put the %
of customers you just wish would go away and never come back at perhaps
0.0001%.
However, I take a slightly diffeent mindset. I don't blame the customers who
are pointing out a problem with my business model for my mistakes. Often,
they become the best customers.
William Robb
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