I've not personally had a problem with them either. I think we're talking about the principle of what happened with this individual. Since B&H IS is such a huge reseller, then honoring their contract for a second measely $250 speaker should not be an insurmountable problem for them.
I typically go to them because they have the widest selection. If I can find an item for less than B&H through a well known site, I'll go that route, because I don't often see B&H having the best prices. Granted lots of those consumer complaints are unjustified or B&H has equitably resolved. However I would be just a irritated as the customer in question, who was SOLD a pair of speakers, but only received ONE. On Fri, Jan 29, 2010 at 9:56 AM, Godfrey DiGiorgi <[email protected]> wrote: > A less than minute percentage of all customers who have experienced > B&H Customer Service, either good or bad, have posted reviews to > reselleratings.com of any kind. The number of reviews, good or bad, is > 9,800 some ... that can only give you an indication of how much > business they do... Their rating on the same site is just about the > highest and most consistent in the industry at 9.7 in the past six > months, 9.5 lifetime. > > I've been doing business with B&H for more than 20 years and several > tens of thousands of dollars worth of transactions. They are without > question the most reliable, most professional photographic supplier > I've done business with. In the course of hundreds of transactions > with them, there have of course been the occasional issues. In all > cases, they have handled it properly and within the context of the > policies they publish, whether I was aware of them or not, and on one > or two occasions have bent their rules to provide me satisfaction as > well. > > I cannot speak highly enough of their business or their service. They > are, and remain, my first "go to" website when I need photographic > equipment of any kind. > -- > Godfrey > Â godfreydigiorgi.posterous.com > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
