Remember the old maxim: Never attribute to malice that which can be adequately explained by stupidity.
It's standard practice for Adorama (and also for several other mail-order suppliers) to cancel an order if they are unable to fulfil the order within the originally-estimated timeframe. In theory you get an email message alerting you shortly before the order is cancelled, giving you options on how to proceed. But if that email goes astray the order just vanishes. On Thu, Oct 18, 2007 at 11:16:49PM -0500, Stan Halpin wrote: > I have had generally good success with both. Adorama has tended to > have better selection of Pentax gear in the last few years. What got > me steamed about my recent experience is that they arbitrarily > cancelled my order and, even worse in my mind, did not let me know. > I was not too surprised about the cancellation. My confirmed (?) > order was for the lens at a price which was $60 or so less than the > current discount-photo price. I was mildly surprised that they > honored the original price with the DA* 50-135. But what I did > expect, what I expect from any company with good customer service, > would have been an email along the lines of: "we regret that we > cannot fill your order at the original price due to Pentax pricing > changes in the period since you first placed the order. Please > confirm that you still want the lens at the new price = $xxx.xx." > Instead they just cancelled the order. > > stan > > On Oct 18, 2007, at 12:06 PM, John Sessoms wrote: > > > From: Godfrey DiGiorgi > >> I've never dealt with Adorama. For some reason, they've always seemed > >> a rather odd outfit to me. The folks at B&H get most of my business. > > > > I've dealt with both. There's not a fig's worth of difference > > between them. > > > > Both offer a fairly good selection and both give good service. I've > > had > > the occasional problem with either one, but always had the problem > > resolved to my satisfaction. > > > > If I can't find something I need from a local dealer (like to keep > > those > > local dealers in business in case I need 'em later), I won't > > hesitate to > > purchase from either Adorama or B&H. > > > > Sometimes one has the better price, sometimes the other does. > > > > -- > > PDML Pentax-Discuss Mail List > > [email protected] > > http://pdml.net/mailman/listinfo/pdml_pdml.net > > to UNSUBSCRIBE from the PDML, please visit the link directly above > > and follow the directions. > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
