[EMAIL PROTECTED] wrote: > On 11/10/06, Gonz <[EMAIL PROTECTED]> wrote: > > >>Its now been 4 weeks and the package has yet to arrive and he is asking >>for a refund. When I sent it, I asked him how much insurance he wanted >>to put on it and he said $500, since it was his nickle that was being >>used to buy the insurance. Unfortunately this does not cover the $650 >>he paid for it including the grip. > > > I think this was a mistake, I always tell the buyer how much the > insurance will cost based on the final value plus shipping, I never > give them a chance to determine their own insurance value. > Agreed. Lesson learned. > >>Should I refund this guy $500 or the full amount he paid for it? I >>mean, he responded $500 when I asked him how much insurance he wanted on >>it. But the problem is that I'm the one that has to collect the >>insurance and send it to him. > > > I don't see why, the postal system stuffing up should be your problem > as he agreed to its use as a transport service, your responsibility > should cease at the point at which you hand the parcel to the shipping > agency. If he opted to insure and the parcel never arrived you should > instigate an insurance claim and when it's proven then send the > insurance refund to the buyer. >
Thats the plan. > In this case it could even be caught in UK customs. > Thats my suspicion since the UK shippers have no knowledge of the package, or so they claim. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
