----- Original Message -----
From: "ann parker" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, October 18, 2006 6:31 PM
Subject: PCWorks: My 3 drives
Hi Group, I have a real problem this time. I know I should be asking
Hewlett
Packard for help, but I decided to try you all first as you always give me
help in a very clear manner so that a novice can understand it. Here's my
problem:
I have three Hewlett Packard drives:
l.Toshibe DVD-SD-M1502, which is my hard (C) drive.
2. Phillips CDD 4851 CD-R/RW,[email protected]> DVD .. which is a cd
burner
Both of these came on my HP Pavilion 7975 computer. I use Windows XP.
My cd burner went on the blink several months ago, and after taking it to
a
computer place, paying $50, and being told that they didn't know how to
fix
it, I bought a new CD Burner---HP DVD Writer 640V usb device.
I have used it a few times, but now I get the message that the driver may
be
corrupted or missing (Code 39)
When I go to help and support, I am told that none of my drivers work. My
C
drive will not work at all now. I can't play any cd's on my computer, not
even music cd's. When I go to the Control Panel I find a yellow quotation
mark
by each of my drives.
Any suggestions, or must I call HP? Thanks in advance. Ann Parker
When you bought the CD/DVD drive you should have received an install disk...
In control panel right click on the drive and uninstall... Restart your
computer and reintall the drivers from that install disk...
Which WinXP are you using by the way? I've discovered that my CD/DVD burner
worked fine w/ SP1 but now that I've gone to SP2 it won't work as a DVD
burner, it plays DVD's but won't burn them... Even after updating the
driver... So, I hope that doesn't happen to you too...
Babs
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