Thanks Kent. Good to know. 


----- Original Message -----

From: "Kent Perrier" <[email protected]> 
To: "nlug-talk" <[email protected]> 
Sent: Tuesday, February 25, 2014 2:49:26 PM 
Subject: Re: [nlug] Third Party support 

We have commodity x86 hardware on SEI support. Don't expect them to help you 
troubleshoot an issue. If all you are looking for is someone to give you a part 
when one fails they are good at that. We don't have any of our storage or big 
iron unix boxes under support with them 

Kent 


On Tue, Feb 25, 2014 at 2:42 PM, CindyYoho < [email protected] > wrote: 



A little off topic but are any of you familiar with SEI, Terix or Delta as 
third party support companies? I am considering keeping some EMC hardware that 
is eosl soon. SEI is the only one that could give me local references because 
of some rule about the reseller who sold the support contract needing to 
approve the reference, and my reseller hasn't sold any of the local contracts. 
Sounds kind of narrow minded to me, but sales are sales I guess. SEI has good 
local references but is a little more expensive. 


Cindy 

"A computer once beat me at chess, but it was no match for me at kickboxing." 
Emo Phillips 



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