attachment window stuck

[Steve Tessier]

Mac OE Talk List:

Several of our users using MacOS 9.2 with MacOE v5.04 received an intra-office email from a sender using OE for windows. The problem email had a 1 mb .pdf file attachment. We use an imap server.

The MacOS 9.2 users received the email but could not get access to the attachment. Their OE attachment window wouldn't open. You could see part of the first line of the attachment window, but the window wouldn't budge.

In experimenting we found that the same email attachment could be opened on the same computer another Imap client (Netscape Communicator 4.X). It also opened in mail.app in OSX.

Later I sent the same pdf attachment from OSX's mail.app to one of the people who couldn't open it when it was sent from Windows OE. The new email's attachment opened normally.

We have been using OE and Imap for years and have not encountered this before. Has anyone else seen this behavior (a MacOE attachment window that wouldn't open)? Is there an explanation? a work-around?
Thanks
______________
Steve Tessier
Grant Street Group


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