apport information
** Tags added: questing
** Description changed:
After locking the screen for sometime and then try to unlock, the whole
laptop freeze and I have to hard reset.
ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: gnome-shell 43.1-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 20 09:58:17 2023
DisplayManager: gdm3
GsettingsChanges:
InstallationDate: Installed on 2023-01-04 (74 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
RelatedPackageVersions: mutter-common 43.0-1ubuntu4
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: neo 4747 F.... pipewire
neo 4750 F.... wireplumber
/dev/snd/seq: neo 4747 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.10
InstallationDate: Installed on 2023-01-04 (75 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.19.0-35-generic
root=/dev/mapper/vgubuntu-root ro quiet splash mem_sleep_default=deep
vt.handoff=7
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
RelatedPackageVersions:
linux-restricted-modules-5.19.0-35-generic N/A
linux-backports-modules-5.19.0-35-generic N/A
linux-firmware 20220923.gitf09bebf3-0ubuntu1.4
Tags: kinetic
Uname: Linux 5.19.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.315
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.33.1-0ubuntu3
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: neo 5348 F.... pipewire
+ neo 5375 F.... wireplumber
+ /dev/snd/seq: neo 5348 F.... pipewire
+ CasperMD5CheckResult: pass
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 25.10
+ InstallationDate: Installed on 2025-05-18 (144 days ago)
+ InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Release amd64 (20250415.3)
+ MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
+ NonfreeKernelModules: zfs
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.17.0-5-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash mem_sleep_default=deep
resume=/dev/mapper/ubuntu--vg-ubuntu--lv resume_offset=15783936
nvidia-drm.modeset=1
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
+ ProcVersionSignature: Ubuntu 6.17.0-5.5-generic 6.17.0-rc7
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ firmware-sof N/A
+ linux-firmware 20250901.git993ff19b-0ubuntu1
+ Tags: questing
+ Uname: Linux 6.17.0-5-generic x86_64
+ UpgradeStatus: Upgraded to questing on 2025-10-08 (2 days ago)
+ UserGroups: N/A
+ _MarkForUpload: True
+ dmi.bios.date: 04/22/2022
+ dmi.bios.release: 5.19
+ dmi.bios.vendor: American Megatrends International, LLC.
+ dmi.bios.version: UX435EG.315
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX435EG
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
+ dmi.product.family: ZenBook
+ dmi.product.name: ZenBook UX435EG_UX435EG
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/2012237/+attachment/5916724/+files/AlsaInfo.txt
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2012237
Title:
ASUS ZenBook UX435EG freezes on unlock
Status in linux package in Ubuntu:
Confirmed
Status in nouveau-firmware package in Ubuntu:
New
Bug description:
After locking the screen for sometime and then try to unlock, the
whole laptop freeze and I have to hard reset.
ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: gnome-shell 43.1-0ubuntu1
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 20 09:58:17 2023
DisplayManager: gdm3
GsettingsChanges:
InstallationDate: Installed on 2023-01-04 (74 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
RelatedPackageVersions: mutter-common 43.0-1ubuntu4
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: neo 4747 F.... pipewire
neo 4750 F.... wireplumber
/dev/snd/seq: neo 4747 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.10
InstallationDate: Installed on 2023-01-04 (75 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.19.0-35-generic
root=/dev/mapper/vgubuntu-root ro quiet splash mem_sleep_default=deep
vt.handoff=7
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
RelatedPackageVersions:
linux-restricted-modules-5.19.0-35-generic N/A
linux-backports-modules-5.19.0-35-generic N/A
linux-firmware 20220923.gitf09bebf3-0ubuntu1.4
Tags: kinetic
Uname: Linux 5.19.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.315
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
---
ProblemType: Bug
ApportVersion: 2.33.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: neo 5348 F.... pipewire
neo 5375 F.... wireplumber
/dev/snd/seq: neo 5348 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 25.10
InstallationDate: Installed on 2025-05-18 (144 days ago)
InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Release amd64 (20250415.3)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX435EG_UX435EG
NonfreeKernelModules: zfs
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.17.0-5-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash mem_sleep_default=deep
resume=/dev/mapper/ubuntu--vg-ubuntu--lv resume_offset=15783936
nvidia-drm.modeset=1
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
ProcVersionSignature: Ubuntu 6.17.0-5.5-generic 6.17.0-rc7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
firmware-sof N/A
linux-firmware 20250901.git993ff19b-0ubuntu1
Tags: questing
Uname: Linux 6.17.0-5-generic x86_64
UpgradeStatus: Upgraded to questing on 2025-10-08 (2 days ago)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/22/2022
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX435EG.315
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX435EG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX435EG.315:bd04/22/2022:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX435EG_UX435EG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX435EG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX435EG_UX435EG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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