Was there a software update that happened at the same time as the Dell service? If so, please boot to the previous kernel and see if the issue happens there too. If the issue goes away on a prior kernel, then it may not be a hardware issue.
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2119993 Title: Linux forces a poweroff during heavy use (instead of killing top app, it lets the CPU overheat, losing the entire session) Status in linux package in Ubuntu: New Bug description: This is happening on my Dell laptop after Dell's official service representative changes some hardware components, including the motherboard. Some errors seem to indicate ACPI EC (power control) is not responding. I would like to know if this is an EC/motherboard issue, or some firmware/bios/kernel issue. ProblemType: Bug DistroRelease: Ubuntu 25.04 Package: linux-image-6.14.0-27-generic 6.14.0-27.27 ProcVersionSignature: Ubuntu 6.14.0-27.27-generic 6.14.6 Uname: Linux 6.14.0-27-generic x86_64 ApportVersion: 2.32.0-0ubuntu5.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: presence 3082 F.... wireplumber /dev/snd/seq: presence 3077 F.... pipewire CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Thu Aug 7 16:45:42 2025 InstallationDate: Installed on 2022-08-09 (1094 days ago) InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419) Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bluetooth wireless interface Bus 001 Device 003: ID 0a5c:5832 Broadcom Corp. BCM5880 Secure Applications Processor Smartcard reader Bus 001 Device 004: ID 1bcf:2b96 Sunplus Innovation Technology Inc. Integrated_Webcam_HD Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub MachineType: Dell Inc. Precision 7520 ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash XDG_RUNTIME_DIR=<set> ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-27-generic root=UUID=057ec80c-1174-4c1f-9a43-0c4669732e9d ro quiet splash crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-6.14.0-27-generic N/A linux-backports-modules-6.14.0-27-generic N/A linux-firmware 20250317.git1d4c88ee-0ubuntu1.3 SourcePackage: linux UpgradeStatus: Upgraded to plucky on 2025-08-07 (0 days ago) dmi.bios.date: 01/23/2025 dmi.bios.release: 1.40 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.40.0 dmi.board.name: 0H6GPF dmi.board.vendor: Dell Inc. dmi.board.version: A04 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.40.0:bd01/23/2025:br1.40:svnDellInc.:pnPrecision7520:pvr:rvnDellInc.:rn0H6GPF:rvrA04:cvnDellInc.:ct10:cvr:sku07B0: dmi.product.family: Precision dmi.product.name: Precision 7520 dmi.product.sku: 07B0 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2119993/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
