** Description changed: + Note: Link got mangled below and user attached the alsa info script + instead of result. Here is the link - https://alsa- + project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e + + --- + Original report --- **Title:** Internal Microphone Not Working – HP Victus 16-e1xxx on Ubuntu 24.04.2 (Realtek ALC245) **Summary:** The internal microphone on my HP Victus 16-e1xxx laptop does not work on Ubuntu 24.04.2 LTS, even though it's detected and shows as active. Everything works fine on Windows 11. I've tried all known firmware and configuration fixes. --- **Laptop:** * Manufacturer: HP * Model: Victus by HP Laptop 16-e1xxx * Audio Chipset: Realtek ALC245 * Kernel: `6.14.0-27-generic` * Ubuntu Version: `24.04.2 LTS (Noble)` * Mic works fine on: **Windows 11** --- ### **Commands and Outputs** <details><summary><code>sudo dmidecode -t system</code></summary> ``` - Manufacturer: HP - Product Name: Victus by HP Laptop 16-e1xxx - SKU Number: 374W1UA#ABL + Manufacturer: HP + Product Name: Victus by HP Laptop 16-e1xxx + SKU Number: 374W1UA#ABL Family: 103C_5335M7 HP VICTUS ``` </details> <details><summary><code>lspci | grep -i audio</code></summary> ``` - 01:00.1 Audio device: NVIDIA Corporation Device 2291 (rev a1) - 06:00.1 Audio device: AMD Rembrandt Radeon HD Audio Controller - 06:00.5 Multimedia controller: AMD ACP/ACP3X/ACP6x Audio Coprocessor (rev 60) + 01:00.1 Audio device: NVIDIA Corporation Device 2291 (rev a1) + 06:00.1 Audio device: AMD Rembrandt Radeon HD Audio Controller + 06:00.5 Multimedia controller: AMD ACP/ACP3X/ACP6x Audio Coprocessor (rev 60) 06:00.6 Audio device: AMD Family 17h/19h HD Audio Controller ``` </details> <details><summary><code>pactl list sources short</code></summary> ``` - 53 alsa_output.pci-0000_06_00.6.analog-stereo.monitor PipeWire s32le 2ch 48000Hz IDLE + 53 alsa_output.pci-0000_06_00.6.analog-stereo.monitor PipeWire s32le 2ch 48000Hz IDLE 54 alsa_input.pci-0000_06_00.6.analog-stereo PipeWire s32le 2ch 48000Hz RUNNING ``` </details> <details><summary><code>arecord -l</code></summary> ``` - **** List of CAPTURE Hardware Devices **** - card 2: Generic_1 [HD-Audio Generic], device 0: ALC245 Analog [ALC245 Analog] - Subdevices: 0/1 + **** List of CAPTURE Hardware Devices **** + card 2: Generic_1 [HD-Audio Generic], device 0: ALC245 Analog [ALC245 Analog] + Subdevices: 0/1 Subdevice #0: subdevice #0 ``` </details> <details><summary><code>arecord -f cd -D hw:2,0 test.wav</code></summary> ``` No sound is recorded. Playback is silent even though the file is created. ``` </details> <details><summary><code>alsa-info.sh output</code></summary> 🔗 [https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e](https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e) </details> --- ### **Troubleshooting Steps Already Tried** ✅ Installed latest firmware: ```bash sudo apt install linux-firmware alsa-utils alsa-tools alsa-ucm-conf ``` ✅ Reloaded ALSA: ```bash sudo alsa force-reload ``` ✅ Installed and ran `alsa-info.sh` ✅ Verified ports with: ```bash pactl list sources | grep -A20 "Name:" ``` ✅ Forced internal mic in WirePlumber: ```lua -- /etc/wireplumber/main.lua.d/91-force-internal-mic.lua alsa_monitor.rules = { - { - matches = { { { "node.name", "matches", "alsa_input.*analog-stereo" } }, }, - apply_properties = { - ["api.alsa.use-acp"] = true, - ["api.acp.auto-profile"] = false, - ["api.acp.auto-port"] = false, - ["device.profile-set"] = "default", - ["node.disabled"] = false, - ["device.disabled"] = false, - }, - }, + { + matches = { { { "node.name", "matches", "alsa_input.*analog-stereo" } }, }, + apply_properties = { + ["api.alsa.use-acp"] = true, + ["api.acp.auto-profile"] = false, + ["api.acp.auto-port"] = false, + ["device.profile-set"] = "default", + ["node.disabled"] = false, + ["device.disabled"] = false, + }, + }, } ``` ✅ Boot options attempted: ```bash snd-intel-dspcfg.dsp_driver=1 ``` ✅ Live USB test of Ubuntu 24.04.2 – still no mic input. --- **Conclusion:** Microphone is physically working on Windows 11. Detected under Ubuntu, but no sound is captured. Likely a kernel/driver or ACP/ALC245 firmware issue on Ubuntu 24.04 (kernel 6.14). Please assist or escalate upstream for a patch. ---
** Summary changed: - MY Mic Is Not Working. + My Mic Is Not Working. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2119390 Title: My Mic Is Not Working. Status in linux package in Ubuntu: New Bug description: Note: Link got mangled below and user attached the alsa info script instead of result. Here is the link - https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e --- Original report --- **Title:** Internal Microphone Not Working – HP Victus 16-e1xxx on Ubuntu 24.04.2 (Realtek ALC245) **Summary:** The internal microphone on my HP Victus 16-e1xxx laptop does not work on Ubuntu 24.04.2 LTS, even though it's detected and shows as active. Everything works fine on Windows 11. I've tried all known firmware and configuration fixes. --- **Laptop:** * Manufacturer: HP * Model: Victus by HP Laptop 16-e1xxx * Audio Chipset: Realtek ALC245 * Kernel: `6.14.0-27-generic` * Ubuntu Version: `24.04.2 LTS (Noble)` * Mic works fine on: **Windows 11** --- ### **Commands and Outputs** <details><summary><code>sudo dmidecode -t system</code></summary> ``` Manufacturer: HP Product Name: Victus by HP Laptop 16-e1xxx SKU Number: 374W1UA#ABL Family: 103C_5335M7 HP VICTUS ``` </details> <details><summary><code>lspci | grep -i audio</code></summary> ``` 01:00.1 Audio device: NVIDIA Corporation Device 2291 (rev a1) 06:00.1 Audio device: AMD Rembrandt Radeon HD Audio Controller 06:00.5 Multimedia controller: AMD ACP/ACP3X/ACP6x Audio Coprocessor (rev 60) 06:00.6 Audio device: AMD Family 17h/19h HD Audio Controller ``` </details> <details><summary><code>pactl list sources short</code></summary> ``` 53 alsa_output.pci-0000_06_00.6.analog-stereo.monitor PipeWire s32le 2ch 48000Hz IDLE 54 alsa_input.pci-0000_06_00.6.analog-stereo PipeWire s32le 2ch 48000Hz RUNNING ``` </details> <details><summary><code>arecord -l</code></summary> ``` **** List of CAPTURE Hardware Devices **** card 2: Generic_1 [HD-Audio Generic], device 0: ALC245 Analog [ALC245 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 ``` </details> <details><summary><code>arecord -f cd -D hw:2,0 test.wav</code></summary> ``` No sound is recorded. Playback is silent even though the file is created. ``` </details> <details><summary><code>alsa-info.sh output</code></summary> 🔗 [https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e](https://alsa- project.org/db/?f=386a2e1ef74ee1225064d66db94c69da608d9c8e) </details> --- ### **Troubleshooting Steps Already Tried** ✅ Installed latest firmware: ```bash sudo apt install linux-firmware alsa-utils alsa-tools alsa-ucm-conf ``` ✅ Reloaded ALSA: ```bash sudo alsa force-reload ``` ✅ Installed and ran `alsa-info.sh` ✅ Verified ports with: ```bash pactl list sources | grep -A20 "Name:" ``` ✅ Forced internal mic in WirePlumber: ```lua -- /etc/wireplumber/main.lua.d/91-force-internal-mic.lua alsa_monitor.rules = { { matches = { { { "node.name", "matches", "alsa_input.*analog-stereo" } }, }, apply_properties = { ["api.alsa.use-acp"] = true, ["api.acp.auto-profile"] = false, ["api.acp.auto-port"] = false, ["device.profile-set"] = "default", ["node.disabled"] = false, ["device.disabled"] = false, }, }, } ``` ✅ Boot options attempted: ```bash snd-intel-dspcfg.dsp_driver=1 ``` ✅ Live USB test of Ubuntu 24.04.2 – still no mic input. --- **Conclusion:** Microphone is physically working on Windows 11. Detected under Ubuntu, but no sound is captured. Likely a kernel/driver or ACP/ALC245 firmware issue on Ubuntu 24.04 (kernel 6.14). Please assist or escalate upstream for a patch. --- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2119390/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
