apport information ** Tags added: apport-collected
** Description changed: I use my Logitech Streamcam with Ubuntu 20.04.2 LTS and it does connect properly. I can use it in some applications, like skype, zoom and discord. But after some time (around 3 minutes, sometimes way longer) the cam won't turn on anymore and the system completely freezes or gets very unstable, until I unplug the webcam. dmesg | grep uvcvideo: [ 4.684206] uvcvideo: Found UVC 1.00 device Logitech StreamCam (046d:0893) [ 4.700237] usbcore: registered new interface driver uvcvideo [14322.880477] uvcvideo: Failed to query (GET_DEF) UVC control 9 on unit 11: -110 (exp. 5). [15471.160277] uvcvideo: Failed to query (GET_DEF) UVC control 9 on unit 11: -110 (exp. 5). [15524.183921] uvcvideo: Failed to set UVC probe control : -110 (exp. 26). [15529.303890] uvcvideo: Failed to set UVC probe control : -110 (exp. 26). ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cheese 3.34.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.8.0-49.55~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-49-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia wl ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 14 18:31:37 2021 InstallationDate: Installed on 2020-10-06 (190 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. RelatedPackageVersions: cheese 3.34.0-1ubuntu1 cheese-common 3.34.0-1ubuntu1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/05/2019 dmi.bios.release: 5.14 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P3.50 dmi.board.name: X470 Gaming K4 dmi.board.vendor: ASRock dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP3.50:bd08/05/2019:br5.14:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnX470GamingK4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.16 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC3: lukas 6667 F.... pulseaudio + /dev/snd/controlC2: lukas 6667 F.... pulseaudio + /dev/snd/controlC1: lukas 6667 F.... pulseaudio + /dev/snd/controlC0: lukas 6667 F.... pulseaudio + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2020-10-06 (192 days ago) + InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) + MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. + NonfreeKernelModules: nvidia_modeset nvidia wl + Package: linux (not installed) + ProcFB: 0 EFI VGA + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-50-generic root=UUID=f9858e02-9877-4596-bfd8-5609ee9efe8c ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18 + RelatedPackageVersions: + linux-restricted-modules-5.8.0-50-generic N/A + linux-backports-modules-5.8.0-50-generic N/A + linux-firmware 1.187.10 + Tags: focal + Uname: Linux 5.8.0-50-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dialout dip lpadmin lxd nordvpn plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 08/05/2019 + dmi.bios.release: 5.14 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: P3.50 + dmi.board.name: X470 Gaming K4 + dmi.board.vendor: ASRock + dmi.chassis.asset.tag: To Be Filled By O.E.M. + dmi.chassis.type: 3 + dmi.chassis.vendor: To Be Filled By O.E.M. + dmi.chassis.version: To Be Filled By O.E.M. + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP3.50:bd08/05/2019:br5.14:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnX470GamingK4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: + dmi.product.family: To Be Filled By O.E.M. + dmi.product.name: To Be Filled By O.E.M. + dmi.product.sku: To Be Filled By O.E.M. + dmi.product.version: To Be Filled By O.E.M. + dmi.sys.vendor: To Be Filled By O.E.M. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1923872/+attachment/5489185/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1923872 Title: Issues with using webcam, system freezes or gets unstable after some time Status in linux package in Ubuntu: Confirmed Bug description: I use my Logitech Streamcam with Ubuntu 20.04.2 LTS and it does connect properly. I can use it in some applications, like skype, zoom and discord. But after some time (around 3 minutes, sometimes way longer) the cam won't turn on anymore and the system completely freezes or gets very unstable, until I unplug the webcam. dmesg | grep uvcvideo: [ 4.684206] uvcvideo: Found UVC 1.00 device Logitech StreamCam (046d:0893) [ 4.700237] usbcore: registered new interface driver uvcvideo [14322.880477] uvcvideo: Failed to query (GET_DEF) UVC control 9 on unit 11: -110 (exp. 5). [15471.160277] uvcvideo: Failed to query (GET_DEF) UVC control 9 on unit 11: -110 (exp. 5). [15524.183921] uvcvideo: Failed to set UVC probe control : -110 (exp. 26). [15529.303890] uvcvideo: Failed to set UVC probe control : -110 (exp. 26). ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cheese 3.34.0-1ubuntu1 ProcVersionSignature: Ubuntu 5.8.0-49.55~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-49-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia wl ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Apr 14 18:31:37 2021 InstallationDate: Installed on 2020-10-06 (190 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. RelatedPackageVersions: cheese 3.34.0-1ubuntu1 cheese-common 3.34.0-1ubuntu1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/05/2019 dmi.bios.release: 5.14 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P3.50 dmi.board.name: X470 Gaming K4 dmi.board.vendor: ASRock dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP3.50:bd08/05/2019:br5.14:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnX470GamingK4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC3: lukas 6667 F.... pulseaudio /dev/snd/controlC2: lukas 6667 F.... pulseaudio /dev/snd/controlC1: lukas 6667 F.... pulseaudio /dev/snd/controlC0: lukas 6667 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-10-06 (192 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. NonfreeKernelModules: nvidia_modeset nvidia wl Package: linux (not installed) ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-50-generic root=UUID=f9858e02-9877-4596-bfd8-5609ee9efe8c ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18 RelatedPackageVersions: linux-restricted-modules-5.8.0-50-generic N/A linux-backports-modules-5.8.0-50-generic N/A linux-firmware 1.187.10 Tags: focal Uname: Linux 5.8.0-50-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dialout dip lpadmin lxd nordvpn plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 08/05/2019 dmi.bios.release: 5.14 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P3.50 dmi.board.name: X470 Gaming K4 dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP3.50:bd08/05/2019:br5.14:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnX470GamingK4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1923872/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
