This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 1913890
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
** Tags added: groovy
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1913890
Title:
My device is ASUS ViviBook x507. I installed Ubuntu 20.04 LTS. I have
a fingerprint sensor that worked with windows 10. Ubuntu can't even
recognise it . It wont even show up in lsusb, lspci or lshw.
Status in linux package in Ubuntu:
Incomplete
Bug description:
(base) akash@Akash-Asus:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 13d3:5a11 IMC Networks USB2.0 VGA UVC WebCam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
(base) akash@Akash-Asus:~$ ^C
(base) akash@Akash-Asus:~$ fprintd-enroll
list_devices failed: No devices available
(base) akash@Akash-Asus:~$ ^C
(base) akash@Akash-Asus:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor
Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200
v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI
Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP
Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP
Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP
Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME
HECI #1 (rev 21)
00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller
[RAID mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port
#1 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port
#6 (rev f1)
00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-LP
Serial IO UART Controller #0 (rev 21)
00:1e.2 Signal processing controller: Intel Corporation Sunrise Point-LP
Serial IO SPI Controller #0 (rev 21)
00:1e.6 SD Host controller: Intel Corporation Sunrise Point-LP Secure Digital
IO Controller (rev 21)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI
Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce MX130] (rev a2)
02:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
(base) akash@Akash-Asus:~$ lshw
WARNING: you should run this program as super-user.
akash-asus
description: Computer
width: 64 bits
capabilities: smp vsyscall32
*-core
description: Motherboard
physical id: 0
*-memory
description: System memory
physical id: 0
size: 8GiB
*-cpu
product: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
vendor: Intel Corp.
physical id: 1
bus info: cpu@0
size: 1132MHz
capacity: 3400MHz
width: 64 bits
capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8
apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht
tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts
rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64
monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2
x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm
3dnowprefetch cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp
tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep
bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec
xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp
md_clear flush_l1d cpufreq
*-pci
description: Host bridge
product: Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM
Registers
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 08
width: 32 bits
clock: 33MHz
configuration: driver=skl_uncore
resources: irq:0
*-display
description: VGA compatible controller
product: UHD Graphics 620
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 07
width: 64 bits
clock: 33MHz
capabilities: vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:130 memory:ed000000-edffffff
memory:c0000000-cfffffff ioport:f000(size=64) memory:c0000-dffff
*-generic:0
description: Signal processing controller
product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor
Thermal Subsystem
vendor: Intel Corporation
physical id: 4
bus info: pci@0000:00:04.0
version: 08
width: 64 bits
clock: 33MHz
capabilities: cap_list
configuration: driver=proc_thermal latency=0
resources: irq:16 memory:ef2a8000-ef2affff
*-usb
description: USB controller
product: Sunrise Point-LP USB 3.0 xHCI Controller
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: xhci cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:124 memory:ef290000-ef29ffff
*-generic:1
description: Signal processing controller
product: Sunrise Point-LP Thermal subsystem
vendor: Intel Corporation
physical id: 14.2
bus info: pci@0000:00:14.2
version: 21
width: 64 bits
clock: 33MHz
capabilities: cap_list
configuration: driver=intel_pch_thermal latency=0
resources: irq:18 memory:ef2c0000-ef2c0fff
*-generic:2
description: Signal processing controller
product: Sunrise Point-LP Serial IO I2C Controller #0
vendor: Intel Corporation
physical id: 15
bus info: pci@0000:00:15.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:16 memory:ef2bf000-ef2bffff
*-generic:3
description: Signal processing controller
product: Sunrise Point-LP Serial IO I2C Controller #1
vendor: Intel Corporation
physical id: 15.1
bus info: pci@0000:00:15.1
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:17 memory:ef2be000-ef2befff
*-communication
description: Communication controller
product: Sunrise Point-LP CSME HECI #1
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=mei_me latency=0
resources: irq:127 memory:ef2bd000-ef2bdfff
*-raid
description: RAID bus controller
product: 82801 Mobile SATA Controller [RAID mode]
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
version: 21
width: 32 bits
clock: 66MHz
capabilities: raid bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:125 memory:ef2a0000-ef2a7fff
memory:ef2bc000-ef2bc0ff ioport:f090(size=8) ioport:f080(size=4)
ioport:f060(size=32) memory:ef200000-ef27ffff
*-pci:0
description: PCI bridge
product: Sunrise Point-LP PCI Express Root Port #1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: f1
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:122 ioport:e000(size=4096)
memory:ee000000-ef0fffff ioport:d0000000(size=301989888)
*-display
description: 3D controller
product: GM108M [GeForce MX130]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a2
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list rom
configuration: driver=nouveau latency=0
resources: irq:129 memory:ee000000-eeffffff
memory:d0000000-dfffffff memory:e0000000-e1ffffff ioport:e000(size=128)
memory:ef000000-ef07ffff
*-pci:1
description: PCI bridge
product: Sunrise Point-LP PCI Express Root Port #6
vendor: Intel Corporation
physical id: 1c.5
bus info: pci@0000:00:1c.5
version: f1
width: 32 bits
clock: 33MHz
capabilities: pci normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:123 memory:ef100000-ef1fffff
*-network
description: Wireless interface
product: Wireless 8265 / 8275
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 78
serial: f4:d1:08:d0:de:0a
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=5.8.0-41-generic firmware=36.77d01142.0 8265-36.ucode
ip=192.168.43.77 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:128 memory:ef100000-ef101fff
*-generic:4
description: Signal processing controller
product: Sunrise Point-LP Serial IO UART Controller #0
vendor: Intel Corporation
physical id: 1e
bus info: pci@0000:00:1e.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:20 memory:ef2bb000-ef2bbfff
*-generic:5
description: Signal processing controller
product: Sunrise Point-LP Serial IO SPI Controller #0
vendor: Intel Corporation
physical id: 1e.2
bus info: pci@0000:00:1e.2
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:22 memory:ef2ba000-ef2bafff
*-generic:6
description: SD Host controller
product: Sunrise Point-LP Secure Digital IO Controller
vendor: Intel Corporation
physical id: 1e.6
bus info: pci@0000:00:1e.6
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=sdhci-pci latency=0
resources: irq:23 memory:ef2b9000-ef2b9fff
*-isa
description: ISA bridge
product: Sunrise Point LPC Controller/eSPI Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 21
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-memory UNCLAIMED
description: Memory controller
product: Sunrise Point-LP PMC
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 21
width: 32 bits
clock: 33MHz (30.3ns)
configuration: latency=0
resources: memory:ef2b4000-ef2b7fff
*-multimedia
description: Audio device
product: Sunrise Point-LP HD Audio
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 21
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:131 memory:ef2b0000-ef2b3fff
memory:ef280000-ef28ffff
*-serial
description: SMBus
product: Sunrise Point-LP SMBus
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 21
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: irq:16 memory:ef2b8000-ef2b80ff ioport:f040(size=32)
*-pnp00:00
product: PnP device PNP0c02
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0b00
physical id: 3
capabilities: pnp
configuration: driver=rtc_cmos
*-pnp00:02
product: PnP device INT3f0d
physical id: 4
capabilities: pnp
configuration: driver=system
*-pnp00:03
product: PnP device ATK3001
physical id: 5
capabilities: pnp
configuration: driver=i8042 kbd
*-pnp00:04
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:05
product: PnP device PNP0c02
physical id: 7
capabilities: pnp
configuration: driver=system
*-pnp00:06
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
*-pnp00:07
product: PnP device PNP0c02
physical id: 9
capabilities: pnp
configuration: driver=system
WARNING: output may be incomplete or inaccurate, you should run this program
as super-user.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1913890/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
