apport information
** Tags added: apport-collected bionic
** Description changed:
On my Acer Travelmate laptop, the Synaptics touchpad does not work under
either the live environment, or after installation (after all updates
had been applied, which brought the kernel to version 5.3.0-26-generic).
The touchscreen operated normally in both, so mouse control was still
possible, but obviously it would be nice if the touchpad could operate
correctly too.
The work-around mentioned in comment #43 of LP: #1854798 caused the
touchpad to operate normally, so this might at least be related to that
issue.
Possibly relevant info:
$ uname -r
5.3.0-26-generic
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer
(2)]
⎜ ↳ ELAN Touchscreen id=12 [slave pointer
(2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer
(2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave
keyboard (3)]
↳ Power Button id=6 [slave
keyboard (3)]
↳ Video Bus id=7 [slave
keyboard (3)]
↳ Acer Wireless Radio Control id=8 [slave
keyboard (3)]
↳ Power Button id=9 [slave
keyboard (3)]
↳ Sleep Button id=10 [slave
keyboard (3)]
↳ ELAN Touchscreen id=11 [slave
keyboard (3)]
↳ HD WebCam: HD WebCam id=13 [slave
keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave
keyboard (3)]
↳ Acer WMI hotkeys id=16 [slave
keyboard (3)]
$ xinput --list-props 15
Device 'SynPS/2 Synaptics TouchPad':
Device Enabled (168): 1
Coordinate Transformation Matrix (170): 1.000000, 0.000000, 0.000000,
0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
Device Accel Profile (303): 1
Device Accel Constant Deceleration (304): 2.500000
Device Accel Adaptive Deceleration (305): 1.000000
Device Accel Velocity Scaling (306): 12.500000
Synaptics Edges (310): 1583, 5357, 1370, 4480
Synaptics Finger (311): 25, 30, 0
Synaptics Tap Time (312): 180
Synaptics Tap Move (313): 250
Synaptics Tap Durations (314): 180, 180, 100
Synaptics ClickPad (315): 1
Synaptics Middle Button Timeout (316): 0
Synaptics Two-Finger Pressure (317): 282
Synaptics Two-Finger Width (318): 7
Synaptics Scrolling Distance (319): -113, 113
Synaptics Edge Scrolling (320): 0, 0, 0
Synaptics Two-Finger Scrolling (321): 1, 1
Synaptics Move Speed (322): 1.000000, 1.750000, 0.035186, 0.000000
Synaptics Off (323): 0
Synaptics Locked Drags (324): 0
Synaptics Locked Drags Timeout (325): 5000
Synaptics Tap Action (326): 0, 0, 0, 0, 1, 3, 2
Synaptics Click Action (327): 1, 3, 2
Synaptics Circular Scrolling (328): 0
Synaptics Circular Scrolling Distance (329): 0.100000
Synaptics Circular Scrolling Trigger (330): 0
Synaptics Circular Pad (331): 0
Synaptics Palm Detection (332): 1
Synaptics Palm Dimensions (333): 10, 200
Synaptics Coasting Speed (334): 20.000000, 50.000000
Synaptics Pressure Motion (335): 30, 160
Synaptics Pressure Motion Factor (336): 1.000000, 1.000000
Synaptics Resolution Detect (337): 1
Synaptics Grab Event Device (338): 0
Synaptics Gestures (339): 1
Synaptics Capabilities (340): 1, 0, 0, 1, 1, 1, 1
Synaptics Pad Resolution (341): 1, 1
Synaptics Area (342): 0, 0, 0, 0
Synaptics Soft Button Areas (343): 0, 0, 0, 0, 0, 0, 0, 0
Synaptics Noise Cancellation (344): 28, 28
Device Product ID (294): 2, 7
Device Node (293): "/dev/input/event10"
$ dmesg | grep -i synaptics
[ 4.259072] psmouse serio1: synaptics: queried max coordinates: x
[..5664], y [..4732]
[ 4.294150] psmouse serio1: synaptics: queried min coordinates: x
[1276..], y [1118..]
[ 4.294155] psmouse serio1: synaptics: Your touchpad () says it can
support a different bus. If i2c-hid and hid-rmi are not used, you might want to
try setting psmouse.synaptics_intertouch to 1 and report this to
linux-in...@vger.kernel.org.
[ 4.364769] psmouse serio1: synaptics: Touchpad model: 1, fw: 10.16, id:
0x1e2a1, caps: 0xf00223/0x840300/0x12e800/0x500000, board id: 3391, fw id:
2743540
[ 4.407222] input: SynPS/2 Synaptics TouchPad as
/devices/platform/i8042/serio1/input/input6
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 0408:a060 Quanta Computer, Inc.
Bus 001 Device 003: ID 04f3:253d Elan Microelectronics Corp.
Bus 001 Device 002: ID 8087:0a2a Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dave@forever:~$ lspci
00:00.0 Host bridge: Intel Corporation Device 31f0 (rev 03)
00:00.1 Signal processing controller: Intel Corporation Device 318c (rev 03)
00:00.3 System peripheral: Intel Corporation Device 3190 (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Device 3185 (rev 03)
00:0e.0 Audio device: Intel Corporation Device 3198 (rev 03)
00:0f.0 Communication controller: Intel Corporation Device 319a (rev 03)
00:12.0 SATA controller: Intel Corporation Device 31e3 (rev 03)
00:13.0 PCI bridge: Intel Corporation Device 31d8 (rev f3)
00:13.2 PCI bridge: Intel Corporation Device 31da (rev f3)
00:13.3 PCI bridge: Intel Corporation Device 31db (rev f3)
00:15.0 USB controller: Intel Corporation Device 31a8 (rev 03)
00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 03)
00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 03)
00:1c.0 SD Host controller: Intel Corporation Device 31cc (rev 03)
00:1f.0 ISA bridge: Intel Corporation Device 31e8 (rev 03)
00:1f.1 SMBus: Intel Corporation Device 31d4 (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.9
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: dave 1911 F.... pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2020-01-20 (4 days ago)
+ InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
+ MachineType: Acer TravelMate Spin B118-G2-RN
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-26-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash i8042.nopnp vt.handoff=1
+ ProcVersionSignature: Ubuntu 5.3.0-26.28~18.04.1-generic 5.3.13
+ RelatedPackageVersions:
+ linux-restricted-modules-5.3.0-26-generic N/A
+ linux-backports-modules-5.3.0-26-generic N/A
+ linux-firmware 1.173.14
+ Tags: bionic
+ Uname: Linux 5.3.0-26-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm adm cdrom cdrom dialout dialout dip dip lpadmin lpadmin lxd
lxd plugdev plugdev sambashare sambashare sudo sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/25/2018
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.08
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Virgo_GL
+ dmi.board.vendor: GLK
+ dmi.board.version: V1.08
+ dmi.chassis.type: 31
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.08:bd10/25/2018:svnAcer:pnTravelMateSpinB118-G2-RN:pvrV1.08:rvnGLK:rnVirgo_GL:rvrV1.08:cvnAcer:ct31:cvrChassisVersion:
+ dmi.product.family: TravelMate Spin B1
+ dmi.product.name: TravelMate Spin B118-G2-RN
+ dmi.product.sku: 0000000000000000
+ dmi.product.version: V1.08
+ dmi.sys.vendor: Acer
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1860791/+attachment/5322860/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1860791
Title:
Synaptics touchpad not working on fresh bionic .3 install on Acer
Travelmate laptop
Status in linux package in Ubuntu:
Confirmed
Bug description:
On my Acer Travelmate laptop, the Synaptics touchpad does not work
under either the live environment, or after installation (after all
updates had been applied, which brought the kernel to version
5.3.0-26-generic). The touchscreen operated normally in both, so mouse
control was still possible, but obviously it would be nice if the
touchpad could operate correctly too.
The work-around mentioned in comment #43 of LP: #1854798 caused the
touchpad to operate normally, so this might at least be related to
that issue.
Possibly relevant info:
$ uname -r
5.3.0-26-generic
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer
(2)]
⎜ ↳ ELAN Touchscreen id=12 [slave pointer
(2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer
(2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave
keyboard (3)]
↳ Power Button id=6 [slave
keyboard (3)]
↳ Video Bus id=7 [slave
keyboard (3)]
↳ Acer Wireless Radio Control id=8 [slave
keyboard (3)]
↳ Power Button id=9 [slave
keyboard (3)]
↳ Sleep Button id=10 [slave
keyboard (3)]
↳ ELAN Touchscreen id=11 [slave
keyboard (3)]
↳ HD WebCam: HD WebCam id=13 [slave
keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave
keyboard (3)]
↳ Acer WMI hotkeys id=16 [slave
keyboard (3)]
$ xinput --list-props 15
Device 'SynPS/2 Synaptics TouchPad':
Device Enabled (168): 1
Coordinate Transformation Matrix (170): 1.000000, 0.000000, 0.000000,
0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
Device Accel Profile (303): 1
Device Accel Constant Deceleration (304): 2.500000
Device Accel Adaptive Deceleration (305): 1.000000
Device Accel Velocity Scaling (306): 12.500000
Synaptics Edges (310): 1583, 5357, 1370, 4480
Synaptics Finger (311): 25, 30, 0
Synaptics Tap Time (312): 180
Synaptics Tap Move (313): 250
Synaptics Tap Durations (314): 180, 180, 100
Synaptics ClickPad (315): 1
Synaptics Middle Button Timeout (316): 0
Synaptics Two-Finger Pressure (317): 282
Synaptics Two-Finger Width (318): 7
Synaptics Scrolling Distance (319): -113, 113
Synaptics Edge Scrolling (320): 0, 0, 0
Synaptics Two-Finger Scrolling (321): 1, 1
Synaptics Move Speed (322): 1.000000, 1.750000, 0.035186, 0.000000
Synaptics Off (323): 0
Synaptics Locked Drags (324): 0
Synaptics Locked Drags Timeout (325): 5000
Synaptics Tap Action (326): 0, 0, 0, 0, 1, 3, 2
Synaptics Click Action (327): 1, 3, 2
Synaptics Circular Scrolling (328): 0
Synaptics Circular Scrolling Distance (329): 0.100000
Synaptics Circular Scrolling Trigger (330): 0
Synaptics Circular Pad (331): 0
Synaptics Palm Detection (332): 1
Synaptics Palm Dimensions (333): 10, 200
Synaptics Coasting Speed (334): 20.000000, 50.000000
Synaptics Pressure Motion (335): 30, 160
Synaptics Pressure Motion Factor (336): 1.000000, 1.000000
Synaptics Resolution Detect (337): 1
Synaptics Grab Event Device (338): 0
Synaptics Gestures (339): 1
Synaptics Capabilities (340): 1, 0, 0, 1, 1, 1, 1
Synaptics Pad Resolution (341): 1, 1
Synaptics Area (342): 0, 0, 0, 0
Synaptics Soft Button Areas (343): 0, 0, 0, 0, 0, 0, 0, 0
Synaptics Noise Cancellation (344): 28, 28
Device Product ID (294): 2, 7
Device Node (293): "/dev/input/event10"
$ dmesg | grep -i synaptics
[ 4.259072] psmouse serio1: synaptics: queried max coordinates: x
[..5664], y [..4732]
[ 4.294150] psmouse serio1: synaptics: queried min coordinates: x
[1276..], y [1118..]
[ 4.294155] psmouse serio1: synaptics: Your touchpad () says it can
support a different bus. If i2c-hid and hid-rmi are not used, you might want to
try setting psmouse.synaptics_intertouch to 1 and report this to
linux-in...@vger.kernel.org.
[ 4.364769] psmouse serio1: synaptics: Touchpad model: 1, fw: 10.16, id:
0x1e2a1, caps: 0xf00223/0x840300/0x12e800/0x500000, board id: 3391, fw id:
2743540
[ 4.407222] input: SynPS/2 Synaptics TouchPad as
/devices/platform/i8042/serio1/input/input6
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 0408:a060 Quanta Computer, Inc.
Bus 001 Device 003: ID 04f3:253d Elan Microelectronics Corp.
Bus 001 Device 002: ID 8087:0a2a Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dave@forever:~$ lspci
00:00.0 Host bridge: Intel Corporation Device 31f0 (rev 03)
00:00.1 Signal processing controller: Intel Corporation Device 318c (rev 03)
00:00.3 System peripheral: Intel Corporation Device 3190 (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Device 3185 (rev 03)
00:0e.0 Audio device: Intel Corporation Device 3198 (rev 03)
00:0f.0 Communication controller: Intel Corporation Device 319a (rev 03)
00:12.0 SATA controller: Intel Corporation Device 31e3 (rev 03)
00:13.0 PCI bridge: Intel Corporation Device 31d8 (rev f3)
00:13.2 PCI bridge: Intel Corporation Device 31da (rev f3)
00:13.3 PCI bridge: Intel Corporation Device 31db (rev f3)
00:15.0 USB controller: Intel Corporation Device 31a8 (rev 03)
00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 03)
00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 03)
00:1c.0 SD Host controller: Intel Corporation Device 31cc (rev 03)
00:1f.0 ISA bridge: Intel Corporation Device 31e8 (rev 03)
00:1f.1 SMBus: Intel Corporation Device 31d4 (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dave 1911 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-20 (4 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
MachineType: Acer TravelMate Spin B118-G2-RN
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-26-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash i8042.nopnp vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-26.28~18.04.1-generic 5.3.13
RelatedPackageVersions:
linux-restricted-modules-5.3.0-26-generic N/A
linux-backports-modules-5.3.0-26-generic N/A
linux-firmware 1.173.14
Tags: bionic
Uname: Linux 5.3.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm adm cdrom cdrom dialout dialout dip dip lpadmin lpadmin lxd
lxd plugdev plugdev sambashare sambashare sudo sudo
_MarkForUpload: True
dmi.bios.date: 10/25/2018
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.08
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Virgo_GL
dmi.board.vendor: GLK
dmi.board.version: V1.08
dmi.chassis.type: 31
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.08:bd10/25/2018:svnAcer:pnTravelMateSpinB118-G2-RN:pvrV1.08:rvnGLK:rnVirgo_GL:rvrV1.08:cvnAcer:ct31:cvrChassisVersion:
dmi.product.family: TravelMate Spin B1
dmi.product.name: TravelMate Spin B118-G2-RN
dmi.product.sku: 0000000000000000
dmi.product.version: V1.08
dmi.sys.vendor: Acer
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