Public bug reported:
On my Acer Travelmate laptop, the Synaptics touchpad does not work under
either the live environment, or after installation (after all updates
had been applied, which brought the kernel to version 5.3.0-26-generic).
The touchscreen operated normally in both, so mouse control was still
possible, but obviously it would be nice if the touchpad could operate
correctly too.
The work-around mentioned in comment #43 of LP: #1854798 caused the
touchpad to operate normally, so this might at least be related to that
issue.
Possibly relevant info:
$ uname -r
5.3.0-26-generic
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=12 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Acer Wireless Radio Control id=8 [slave keyboard (3)]
↳ Power Button id=9 [slave keyboard (3)]
↳ Sleep Button id=10 [slave keyboard (3)]
↳ ELAN Touchscreen id=11 [slave keyboard (3)]
↳ HD WebCam: HD WebCam id=13 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
↳ Acer WMI hotkeys id=16 [slave keyboard (3)]
$ xinput --list-props 15
Device 'SynPS/2 Synaptics TouchPad':
Device Enabled (168): 1
Coordinate Transformation Matrix (170): 1.000000, 0.000000, 0.000000,
0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
Device Accel Profile (303): 1
Device Accel Constant Deceleration (304): 2.500000
Device Accel Adaptive Deceleration (305): 1.000000
Device Accel Velocity Scaling (306): 12.500000
Synaptics Edges (310): 1583, 5357, 1370, 4480
Synaptics Finger (311): 25, 30, 0
Synaptics Tap Time (312): 180
Synaptics Tap Move (313): 250
Synaptics Tap Durations (314): 180, 180, 100
Synaptics ClickPad (315): 1
Synaptics Middle Button Timeout (316): 0
Synaptics Two-Finger Pressure (317): 282
Synaptics Two-Finger Width (318): 7
Synaptics Scrolling Distance (319): -113, 113
Synaptics Edge Scrolling (320): 0, 0, 0
Synaptics Two-Finger Scrolling (321): 1, 1
Synaptics Move Speed (322): 1.000000, 1.750000, 0.035186, 0.000000
Synaptics Off (323): 0
Synaptics Locked Drags (324): 0
Synaptics Locked Drags Timeout (325): 5000
Synaptics Tap Action (326): 0, 0, 0, 0, 1, 3, 2
Synaptics Click Action (327): 1, 3, 2
Synaptics Circular Scrolling (328): 0
Synaptics Circular Scrolling Distance (329): 0.100000
Synaptics Circular Scrolling Trigger (330): 0
Synaptics Circular Pad (331): 0
Synaptics Palm Detection (332): 1
Synaptics Palm Dimensions (333): 10, 200
Synaptics Coasting Speed (334): 20.000000, 50.000000
Synaptics Pressure Motion (335): 30, 160
Synaptics Pressure Motion Factor (336): 1.000000, 1.000000
Synaptics Resolution Detect (337): 1
Synaptics Grab Event Device (338): 0
Synaptics Gestures (339): 1
Synaptics Capabilities (340): 1, 0, 0, 1, 1, 1, 1
Synaptics Pad Resolution (341): 1, 1
Synaptics Area (342): 0, 0, 0, 0
Synaptics Soft Button Areas (343): 0, 0, 0, 0, 0, 0, 0, 0
Synaptics Noise Cancellation (344): 28, 28
Device Product ID (294): 2, 7
Device Node (293): "/dev/input/event10"
$ dmesg | grep -i synaptics
[ 4.259072] psmouse serio1: synaptics: queried max coordinates: x [..5664],
y [..4732]
[ 4.294150] psmouse serio1: synaptics: queried min coordinates: x [1276..],
y [1118..]
[ 4.294155] psmouse serio1: synaptics: Your touchpad () says it can support
a different bus. If i2c-hid and hid-rmi are not used, you might want to try
setting psmouse.synaptics_intertouch to 1 and report this to
linux-in...@vger.kernel.org.
[ 4.364769] psmouse serio1: synaptics: Touchpad model: 1, fw: 10.16, id:
0x1e2a1, caps: 0xf00223/0x840300/0x12e800/0x500000, board id: 3391, fw id:
2743540
[ 4.407222] input: SynPS/2 Synaptics TouchPad as
/devices/platform/i8042/serio1/input/input6
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 0408:a060 Quanta Computer, Inc.
Bus 001 Device 003: ID 04f3:253d Elan Microelectronics Corp.
Bus 001 Device 002: ID 8087:0a2a Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dave@forever:~$ lspci
00:00.0 Host bridge: Intel Corporation Device 31f0 (rev 03)
00:00.1 Signal processing controller: Intel Corporation Device 318c (rev 03)
00:00.3 System peripheral: Intel Corporation Device 3190 (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Device 3185 (rev 03)
00:0e.0 Audio device: Intel Corporation Device 3198 (rev 03)
00:0f.0 Communication controller: Intel Corporation Device 319a (rev 03)
00:12.0 SATA controller: Intel Corporation Device 31e3 (rev 03)
00:13.0 PCI bridge: Intel Corporation Device 31d8 (rev f3)
00:13.2 PCI bridge: Intel Corporation Device 31da (rev f3)
00:13.3 PCI bridge: Intel Corporation Device 31db (rev f3)
00:15.0 USB controller: Intel Corporation Device 31a8 (rev 03)
00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 03)
00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 03)
00:1c.0 SD Host controller: Intel Corporation Device 31cc (rev 03)
00:1f.0 ISA bridge: Intel Corporation Device 31e8 (rev 03)
00:1f.1 SMBus: Intel Corporation Device 31d4 (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411
PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1860791
Title:
Synaptics touchpad not working on fresh bionic .3 install on Acer
Travelmate laptop
Status in linux package in Ubuntu:
New
Bug description:
On my Acer Travelmate laptop, the Synaptics touchpad does not work
under either the live environment, or after installation (after all
updates had been applied, which brought the kernel to version
5.3.0-26-generic). The touchscreen operated normally in both, so mouse
control was still possible, but obviously it would be nice if the
touchpad could operate correctly too.
The work-around mentioned in comment #43 of LP: #1854798 caused the
touchpad to operate normally, so this might at least be related to
that issue.
Possibly relevant info:
$ uname -r
5.3.0-26-generic
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer
(2)]
⎜ ↳ ELAN Touchscreen id=12 [slave pointer
(2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer
(2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave
keyboard (3)]
↳ Power Button id=6 [slave
keyboard (3)]
↳ Video Bus id=7 [slave
keyboard (3)]
↳ Acer Wireless Radio Control id=8 [slave
keyboard (3)]
↳ Power Button id=9 [slave
keyboard (3)]
↳ Sleep Button id=10 [slave
keyboard (3)]
↳ ELAN Touchscreen id=11 [slave
keyboard (3)]
↳ HD WebCam: HD WebCam id=13 [slave
keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave
keyboard (3)]
↳ Acer WMI hotkeys id=16 [slave
keyboard (3)]
$ xinput --list-props 15
Device 'SynPS/2 Synaptics TouchPad':
Device Enabled (168): 1
Coordinate Transformation Matrix (170): 1.000000, 0.000000, 0.000000,
0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
Device Accel Profile (303): 1
Device Accel Constant Deceleration (304): 2.500000
Device Accel Adaptive Deceleration (305): 1.000000
Device Accel Velocity Scaling (306): 12.500000
Synaptics Edges (310): 1583, 5357, 1370, 4480
Synaptics Finger (311): 25, 30, 0
Synaptics Tap Time (312): 180
Synaptics Tap Move (313): 250
Synaptics Tap Durations (314): 180, 180, 100
Synaptics ClickPad (315): 1
Synaptics Middle Button Timeout (316): 0
Synaptics Two-Finger Pressure (317): 282
Synaptics Two-Finger Width (318): 7
Synaptics Scrolling Distance (319): -113, 113
Synaptics Edge Scrolling (320): 0, 0, 0
Synaptics Two-Finger Scrolling (321): 1, 1
Synaptics Move Speed (322): 1.000000, 1.750000, 0.035186, 0.000000
Synaptics Off (323): 0
Synaptics Locked Drags (324): 0
Synaptics Locked Drags Timeout (325): 5000
Synaptics Tap Action (326): 0, 0, 0, 0, 1, 3, 2
Synaptics Click Action (327): 1, 3, 2
Synaptics Circular Scrolling (328): 0
Synaptics Circular Scrolling Distance (329): 0.100000
Synaptics Circular Scrolling Trigger (330): 0
Synaptics Circular Pad (331): 0
Synaptics Palm Detection (332): 1
Synaptics Palm Dimensions (333): 10, 200
Synaptics Coasting Speed (334): 20.000000, 50.000000
Synaptics Pressure Motion (335): 30, 160
Synaptics Pressure Motion Factor (336): 1.000000, 1.000000
Synaptics Resolution Detect (337): 1
Synaptics Grab Event Device (338): 0
Synaptics Gestures (339): 1
Synaptics Capabilities (340): 1, 0, 0, 1, 1, 1, 1
Synaptics Pad Resolution (341): 1, 1
Synaptics Area (342): 0, 0, 0, 0
Synaptics Soft Button Areas (343): 0, 0, 0, 0, 0, 0, 0, 0
Synaptics Noise Cancellation (344): 28, 28
Device Product ID (294): 2, 7
Device Node (293): "/dev/input/event10"
$ dmesg | grep -i synaptics
[ 4.259072] psmouse serio1: synaptics: queried max coordinates: x
[..5664], y [..4732]
[ 4.294150] psmouse serio1: synaptics: queried min coordinates: x
[1276..], y [1118..]
[ 4.294155] psmouse serio1: synaptics: Your touchpad () says it can
support a different bus. If i2c-hid and hid-rmi are not used, you might want to
try setting psmouse.synaptics_intertouch to 1 and report this to
linux-in...@vger.kernel.org.
[ 4.364769] psmouse serio1: synaptics: Touchpad model: 1, fw: 10.16, id:
0x1e2a1, caps: 0xf00223/0x840300/0x12e800/0x500000, board id: 3391, fw id:
2743540
[ 4.407222] input: SynPS/2 Synaptics TouchPad as
/devices/platform/i8042/serio1/input/input6
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 0408:a060 Quanta Computer, Inc.
Bus 001 Device 003: ID 04f3:253d Elan Microelectronics Corp.
Bus 001 Device 002: ID 8087:0a2a Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
dave@forever:~$ lspci
00:00.0 Host bridge: Intel Corporation Device 31f0 (rev 03)
00:00.1 Signal processing controller: Intel Corporation Device 318c (rev 03)
00:00.3 System peripheral: Intel Corporation Device 3190 (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Device 3185 (rev 03)
00:0e.0 Audio device: Intel Corporation Device 3198 (rev 03)
00:0f.0 Communication controller: Intel Corporation Device 319a (rev 03)
00:12.0 SATA controller: Intel Corporation Device 31e3 (rev 03)
00:13.0 PCI bridge: Intel Corporation Device 31d8 (rev f3)
00:13.2 PCI bridge: Intel Corporation Device 31da (rev f3)
00:13.3 PCI bridge: Intel Corporation Device 31db (rev f3)
00:15.0 USB controller: Intel Corporation Device 31a8 (rev 03)
00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 03)
00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 03)
00:1c.0 SD Host controller: Intel Corporation Device 31cc (rev 03)
00:1f.0 ISA bridge: Intel Corporation Device 31e8 (rev 03)
00:1f.1 SMBus: Intel Corporation Device 31d4 (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
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