apport information ** Tags added: apport-collected
** Description changed: General information regarding the machine - 1. Model Number - ASUS FX753V 2. Manufacturer - ASUSTek Computer Inc. 3. Symptoms - Soon after giving repairs for flickering screen, when I got the laptop back, I found the touchpad to be completely unresponsive. Attaching an external mouse makes the pointer move, but nothing happens when I touch the touchpad. - After browsing through the troubleshooting wiki page - (https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo), I am - hereby creating a bug report with the files dmesg, devices, and - /var/log/Xorg.0.log attached. Hope to see some solutions! Would be - really grateful if there any pointers to solve the issue. + After browsing through the troubleshooting wiki page (https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo), I am hereby creating a bug report with the files dmesg, devices, and /var/log/Xorg.0.log attached. Hope to see some solutions! Would be really grateful if there any pointers to solve the issue. + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: shehjar 1648 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + InstallationDate: Installed on 2018-06-11 (94 days ago) + InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) + MachineType: ASUSTeK COMPUTER INC. GL753VE + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=26934e63-6775-4bde-9d16-c98265bb0b66 ro quiet splash psmouse.proto=bare vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 + RelatedPackageVersions: + linux-restricted-modules-4.15.0-30-generic N/A + linux-backports-modules-4.15.0-30-generic N/A + linux-firmware 1.173.1 + Tags: bionic + Uname: Linux 4.15.0-30-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 01/02/2018 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: GL753VE.306 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: GL753VE + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL753VE.306:bd01/02/2018:svnASUSTeKCOMPUTERINC.:pnGL753VE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL753VE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: GL + dmi.product.name: GL753VE + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1792396/+attachment/5188592/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1792396 Title: Touchpad is not working Status in linux package in Ubuntu: Confirmed Bug description: General information regarding the machine - 1. Model Number - ASUS FX753V 2. Manufacturer - ASUSTek Computer Inc. 3. Symptoms - Soon after giving repairs for flickering screen, when I got the laptop back, I found the touchpad to be completely unresponsive. Attaching an external mouse makes the pointer move, but nothing happens when I touch the touchpad. After browsing through the troubleshooting wiki page (https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo), I am hereby creating a bug report with the files dmesg, devices, and /var/log/Xorg.0.log attached. Hope to see some solutions! Would be really grateful if there any pointers to solve the issue. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: shehjar 1648 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-06-11 (94 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) MachineType: ASUSTeK COMPUTER INC. GL753VE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=26934e63-6775-4bde-9d16-c98265bb0b66 ro quiet splash psmouse.proto=bare vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/02/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GL753VE.306 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GL753VE dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL753VE.306:bd01/02/2018:svnASUSTeKCOMPUTERINC.:pnGL753VE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL753VE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: GL dmi.product.name: GL753VE dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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