Sandy Patterson a few follow up questions: 1) Does the OS crash consistently if you boot up with the external monitor plugged in, or does it only happen sometimes? If sometimes, how often specifically?
2) Does the OS crash if you connect the external monitor after fully booting up and logging in? 3) As per the sticker of the monitor itself (not from the Bug Description, or the result of a terminal command), could you please provide the full manufacturer and model? 4) Are you using any dongles/converters between the computer and monitor? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1768139 Title: Kernel crash when booting laptop with hdmi monitor connected Status in linux package in Ubuntu: Incomplete Bug description: When I boot a Dell Inspiron 7559 with an external monitor connected to the hdmi port I get a crash on bootup. I can see the following stack trace in journalctl: syslog contains: kernel: Missing switch case (6) in intel_prepare_dp_ddi_buffers Description: Ubuntu 18.04 LTS Release: 18.04 linux-image-4.15.0-20-generic: Installed: 4.15.0-20.21 Candidate: 4.15.0-20.21 Version table: *** 4.15.0-20.21 500 500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages 100 /var/lib/dpkg/status Linux exposure 4.15.0-20-generic #21-Ubuntu SMP Tue Apr 24 06:16:15 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux 3) What you expected to happen I expected the laptop to boot to the login screen. 4) What happened instead I see a blank screen after grub and have to hard power off the laptop. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-20-generic 4.15.0-20.21 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Mon Apr 30 17:22:20 2018 InstallationDate: Installed on 2018-04-28 (2 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) SourcePackage: linux-signed UpgradeStatus: No upgrade log present (probably fresh install) This is a fresh install. I have modified grub defaults to include "acpi_osi=!Windows 2015" --- ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: apatterson 1965 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=7b947b8e-de50-4ab6-b7f3-254a5dea924a InstallationDate: Installed on 2018-04-28 (9 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) MachineType: Dell Inc. Inspiron 7559 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=UUID=77f1cfec-1fe4-4201-9a91-9f00a5d7782b ro quiet splash "acpi_osi=!Windows 2015" ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 RelatedPackageVersions: linux-restricted-modules-4.15.0-20-generic N/A linux-backports-modules-4.15.0-20-generic N/A linux-firmware 1.173 Tags: bionic wayland-session Uname: Linux 4.15.0-20-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo wireshark _MarkForUpload: True dmi.bios.date: 09/26/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.5 dmi.board.name: 0H0CC0 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: Not Specified dmi.modalias: dmi:bvnDellInc.:bvr1.2.5:bd09/26/2017:svnDellInc.:pnInspiron7559:pvr1.2.5:rvnDellInc.:rn0H0CC0:rvrA00:cvnDellInc.:ct10:cvrNotSpecified: dmi.product.family: Inspiron dmi.product.name: Inspiron 7559 dmi.product.version: 1.2.5 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1768139/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
