This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1697450 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1697450 Title: Gnome Shell hangs at startup Status in gdm3 package in Ubuntu: Incomplete Status in gnome-shell package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I'm trying to install from the daily Artful desktop image (20170612). After boot, the gnome session hangs at startup, while the "zoom" animation is being shown. I have an intel card: 00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller (rev 09) (prog-if 00 [VGA controller]) Subsystem: Gigabyte Technology Co., Ltd Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller Flags: bus master, fast devsel, latency 0, IRQ 29 Memory at f7800000 (64-bit, non-prefetchable) [size=4M] Memory at e0000000 (64-bit, prefetchable) [size=256M] I/O ports at f000 [size=64] [virtual] Expansion ROM at 000c0000 [disabled] [size=128K] Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [d0] Power Management version 2 Capabilities: [a4] PCI Advanced Features Kernel driver in use: i915 Kernel modules: i915 I'm not sure how to debug this further, but I had similar issues with the installer from Zesty as well (see https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1681846) With Artful, at least it gets past the splash screen but then it hangs. Note that the system is currently running Yakkety with no issue. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gdm3/+bug/1697450/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp