apport information ** Tags added: apport-collected
** Description changed: The touchpad is not detected. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1 ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10 Uname: Linux 3.19.0-42-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Sun Jan 3 21:27:06 2016 InstallationDate: Installed on 2016-01-03 (0 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-vivid UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.14.1-0ubuntu3.19 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: guido 1971 F.... pulseaudio + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438 + InstallationDate: Installed on 2016-01-03 (6 days ago) + InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems) NetScroll+ Mini Traveler / Genius NetScroll 120 + Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: ASUSTeK COMPUTER INC. GL552VW + NonfreeKernelModules: nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-3.19.0-43-generic N/A + linux-backports-modules-3.19.0-43-generic N/A + linux-firmware 1.127.19 + Tags: trusty + Uname: Linux 3.19.0-43-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 09/01/2015 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: GL552VW.210 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: GL552VW + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: ATN12345678901234567 + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL552VW.210:bd09/01/2015:svnASUSTeKCOMPUTERINC.:pnGL552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.name: GL552VW + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1530745/+attachment/4547500/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1530745 Title: the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS ROG GL552 Status in linux package in Ubuntu: Incomplete Bug description: The touchpad is not detected. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1 ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10 Uname: Linux 3.19.0-42-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Sun Jan 3 21:27:06 2016 InstallationDate: Installed on 2016-01-03 (0 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-vivid UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: guido 1971 F.... pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438 InstallationDate: Installed on 2016-01-03 (6 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems) NetScroll+ Mini Traveler / Genius NetScroll 120 Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. GL552VW NonfreeKernelModules: nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.19.0-43-generic N/A linux-backports-modules-3.19.0-43-generic N/A linux-firmware 1.127.19 Tags: trusty Uname: Linux 3.19.0-43-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 09/01/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GL552VW.210 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GL552VW dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL552VW.210:bd09/01/2015:svnASUSTeKCOMPUTERINC.:pnGL552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: GL552VW dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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