https://bugs.kde.org/show_bug.cgi?id=495563
Bug ID: 495563
Summary: [WACOM INTUOS PRO] Pen and tablet randomly disable /
stop responding temporarily
Classification: Applications
Product: krita
Version: 5.2.6
Platform: Microsoft Windows
OS: Microsoft Windows
Status: REPORTED
Severity: normal
Priority: NOR
Component: Tablets (tablet issues are only very rarely bugs in
Krita!)
Assignee: krita-bugs-n...@kde.org
Reporter: fredbear...@gmail.com
Target Milestone: ---
SUMMARY
While using the latest driver for my Wacom Intuos Pro Medium PTH-660 and
running Krita, it will randomly disable pen or tablet settings for a few
seconds before returning. The pen pressure will not work unless multiple
strokes are made, or tablet buttons/functions will not work momentarily. This
happens very frequently and is causing productivity to slow down. I've run my
tablet on other programs, restarted the driver and default settings, and
reinstalled Krita 5.2.6, and the issue still occurs—very frustrating. This
issue was not present in recently installed versions.
STEPS TO REPRODUCE
1. Open Krita on Windows 10 Pro (22H2) using the Wacom Intuos Pro Medium
2. Begin casually sketching/drawing stroke by stroke
3. At random intervals, the program will disable the tablet, but the mouse and
keyboard will still be available. Unfreeze the tablet by moving the cursor
around until it unlocks. Then make pen strokes until pressure is restored.
OBSERVED RESULT
Pen cursor stops moving and tablet hotkeys stop responding.
EXPECTED RESULT
Not randomly freezing.
SOFTWARE/OS VERSIONS
Windows: 10
macOS:
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma:
KDE Plasma Version:
KDE Frameworks Version:
Qt Version:
ADDITIONAL INFORMATION
I am sure this is an issue with the latest Krita, as this tablet is only 2+
years old and this issue has not been seen in previous versions of Krita. I
hope to help resolve this issue, as it is digging into my productivity for my
art. Thank you.
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