https://bugs.kde.org/show_bug.cgi?id=419415
Bug ID: 419415
Summary: Frequently freezes up suddenly, sometimes crashes,
with no apparent cause.
Product: krita
Version: 4.2.9
Platform: Other
OS: macOS
Status: REPORTED
Severity: crash
Priority: NOR
Component: General
Assignee: krita-bugs-n...@kde.org
Reporter: b.32.whitefa...@gmail.com
Target Milestone: ---
SUMMARY
Frequently during drawing, krita freezes up. Occasionally it returns to normal,
but only to freeze again later. Eventually the program crashes, or stays stuck
in a permanent freeze where I can't click anything on my laptop and have to
switch it off and restart.
STEPS TO REPRODUCE
1. Start drawing. I was drawing over an image, but it was a very small sized
one, so it certainly didn't take up too much memory.
2. The onscreen cursor stops working and freezes in place.
3. It might start being movable again after a bit, or the cursor might change
to a constant loading symbol. Crashes are possible at any time throughout this.
OBSERVED RESULT
Program is difficult to use, and loses work if you don't deliberately save
every minute. Sometimes my whole computer freezes up and the fan starts working
overtime. My computer doesn't freeze up when using any other application.
EXPECTED RESULT
For the program to not freeze up and/or crash.
SOFTWARE/OS VERSIONS
macOS: 10.14.6
ADDITIONAL INFORMATION
Below is the krita log for my most recent uses of the program.
SESSION: 29 Mar 2020 18:39:44 +0800. Executing
/Applications/krita.app/Contents/MacOS/krita
Krita
Version: 4.2.5
Languages: en_AU
Hidpi: true
Qt
Version (compiled): 5.12.3
Version (loaded): 5.12.3
OS Information
Build ABI: x86_64-little_endian-lp64
Build CPU: x86_64
CPU: x86_64
Kernel Type: darwin
Kernel Version: 18.7.0
Pretty Productname: macOS Mojave (10.14)
Product Type: osx
Product Version: 10.14
Hardware Information
GPU Acceleration: auto
Memory: 4096 Mb
Number of Cores: 4
Swap Location: /Users/TabithaCatDeeks/Library/Application Support/krita/swap
29 Mar 2020 18:45:07 +0800: Closing.
KRITA DID NOT CLOSE CORRECTLY
================================================================================
SESSION: 29 Mar 2020 19:52:22 +0800. Executing
/Applications/krita.app/Contents/MacOS/krita
Krita Version: 4.2.9, Qt version compiled: 5.12.7, loaded: 5.12.7. Process ID:
1413
-- -- -- -- -- -- -- --
29 Mar 2020 19:52:46 +0800: CLOSING SESSION
================================================================================
SESSION: 30 Mar 2020 20:33:24 +0800. Executing
/Applications/krita.app/Contents/MacOS/krita
Krita Version: 4.2.9, Qt version compiled: 5.12.7, loaded: 5.12.7. Process ID:
2182
-- -- -- -- -- -- -- --
KRITA DID NOT CLOSE CORRECTLY
================================================================================
SESSION: 30 Mar 2020 20:33:32 +0800. Executing
/Applications/krita.app/Contents/MacOS/krita
Krita Version: 4.2.9, Qt version compiled: 5.12.7, loaded: 5.12.7. Process ID:
2191
-- -- -- -- -- -- -- --
30 Mar 2020 20:33:49 +0800: Importing application/x-krita to
application/x-krita. Location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra.
Real location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra. Batchmode: 0
30 Mar 2020 20:33:49 +0800: Loaded image from application/x-krita. Size: 562 *
592 pixels, 4.16667 dpi. Color model: 8-bit integer/channel RGB/Alpha
(sRGB-elle-V2-srgbtrc.icc). Layers: 4
30 Mar 2020 20:35:50 +0800: Saving Document
/Users/TabithaCatDeeks/Downloads/rantlebone.kra as
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
562 * 592 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No
configuration
30 Mar 2020 20:35:50 +0800: Create a simple backup for
/Users/TabithaCatDeeks/Downloads/rantlebone.kra in the same location as the
file.
30 Mar 2020 20:35:50 +0800: Converting from application/x-krita to
application/x-krita. Location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra.
Real location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra. Batchmode: 0.
Configuration: none
30 Mar 2020 20:35:51 +0800: Completed saving
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
Result: OK. Size: 2157788. MD5 Hash: 6a65ab64b5ac802e401c166af58a6940
30 Mar 2020 20:35:51 +0800: Saving Completed
30 Mar 2020 20:38:15 +0800: Saving Document
/Users/TabithaCatDeeks/Downloads/rantlebone.kra as
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
562 * 592 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No
configuration
30 Mar 2020 20:38:15 +0800: Create a simple backup for
/Users/TabithaCatDeeks/Downloads/rantlebone.kra in the same location as the
file.
30 Mar 2020 20:38:15 +0800: Converting from application/x-krita to
application/x-krita. Location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra.
Real location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra. Batchmode: 0.
Configuration: none
30 Mar 2020 20:38:16 +0800: Completed saving
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
Result: OK. Size: 2161588. MD5 Hash: 52e88203a8be526ca2398b86a28f494a
30 Mar 2020 20:38:16 +0800: Saving Completed
30 Mar 2020 20:38:31 +0800: Saving Document
/Users/TabithaCatDeeks/Downloads/rantlebone.kra as
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
562 * 592 pixels, 4 layers. 101 frames, 24 framerate. Export configuration: No
configuration
30 Mar 2020 20:38:31 +0800: Create a simple backup for
/Users/TabithaCatDeeks/Downloads/rantlebone.kra in the same location as the
file.
30 Mar 2020 20:38:31 +0800: Converting from application/x-krita to
application/x-krita. Location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra.
Real location: /Users/TabithaCatDeeks/Downloads/rantlebone.kra. Batchmode: 0.
Configuration: none
30 Mar 2020 20:38:32 +0800: Completed saving
/Users/TabithaCatDeeks/Downloads/rantlebone.kra (mime: application/x-krita).
Result: OK. Size: 2161588. MD5 Hash: 4904164ba7095cd1a8aea34c2e6b4759
30 Mar 2020 20:38:32 +0800: Saving Completed
KRITA DID NOT CLOSE CORRECTLY
And here is my system/OS information:
Krita
Version: 4.2.9
Languages:
Hidpi: true
Qt
Version (compiled): 5.12.7
Version (loaded): 5.12.7
OS Information
Build ABI: x86_64-little_endian-lp64
Build CPU: x86_64
CPU: x86_64
Kernel Type: darwin
Kernel Version: 18.7.0
Pretty Productname: macOS Mojave (10.14)
Product Type: osx
Product Version: 10.14
OpenGL Info
Vendor: "Intel Inc."
Renderer: "Intel(R) HD Graphics 6000"
Version: "4.1 INTEL-12.10.17"
Shading language: "4.10"
Requested format: QSurfaceFormat(version 3.2, options
QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8,
greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8,
samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0,
colorSpace QSurfaceFormat::DefaultColorSpace, profile
QSurfaceFormat::CoreProfile)
Current format: QSurfaceFormat(version 4.1, options
QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8,
greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8,
samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 0,
colorSpace QSurfaceFormat::DefaultColorSpace, profile
QSurfaceFormat::CoreProfile)
Version: 4.1
Supports deprecated functions false
is OpenGL ES: false
QPA OpenGL Detection Info
supportsDesktopGL: true
supportsOpenGLES: false
isQtPreferOpenGLES: false
Hardware Information
GPU Acceleration: auto
Memory: 4096 Mb
Number of Cores: 4
Swap Location: /Users/TabithaCatDeeks/Library/Application Support/krita/swap
Current Settings
Current Swap Location: /Users/TabithaCatDeeks/Library/Application
Support/krita/swap
Undo Enabled: 1
Undo Stack Limit: 30
Use OpenGL: 1
Use OpenGL Texture Buffer: 1
Use AMD Vectorization Workaround: 0
Canvas State: OPENGL_SUCCESS
Autosave Interval: 900
Use Backup Files: 1
Number of Backups Kept: 1
Backup File Suffix: ~
Backup Location: Same Folder as the File
Use Win8 Pointer Input: 0
Use RightMiddleTabletButton Workaround: 0
Levels of Detail Enabled: 0
Use Zip64: 0
Display Information
Number of screens: 1
Screen: 0
Name: Color LCD
Depth: 24
Scale: 1
Resolution in pixels: 1366x768
Manufacturer:
Model:
Refresh Rate: 60
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