https://bugs.kde.org/show_bug.cgi?id=359603

--- Comment #46 from Ben Cooksley <bcooks...@kde.org> ---
This will be my very final correspondence on this issue.

In regards to email standards, they're not relevant here. What commonly used
email providers dictate as being required is relevant, as what people care
about is getting their email in a readable form. The RFCs and other material
are just a guideline towards that. Oh, and DMARC is an RFC, so it's part of the
standards. GMail, followed by Yahoo are our top destinations for email
delivery. So they set the rules.

In regards to the solutions you proposed, they either:
a) Impacted upon the reliability of Bugzilla service; or
b) Significantly increased the maintenance burden Sysadmin would face to
maintain Bugzilla. And we have enough maintenance workload as it stands. Plus
we'd have to author the change in the first place, and Bugzilla is written in
Perl.

And in case you are wondering - every other bug tracking system out there,
including vanilla Bugzilla, follows the behaviour we follow now. Our previous
behaviour was a hack, added in many, many years ago, and which is not able to
be continued with, due to the issues noted previously.

This issue is far from being ignored. It has been looked into and discussed
here for a very long time. The behaviour the system now follows is known, and
is the desired and correct behaviour.

I have no idea why your workflow requires / demands filtering based on
commenter/reporter email address (in which case, may I suggest headers in the
email which Bugzilla includes), but it is no longer something we can
accommodate using the From field in an email.

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