If you can reliably reproduce the problem on a test account, enable telemetry logging to capture what the client is doing.
On 09/09/15 13:07 -0500, Robert T. Covell wrote: >Nope. On the original user they might have a cached view. So to them it >looks like there is no issue until they try to interact with the folder. If >you were to go to a new/fresh client it is empty (minus potential sub-folders). > >-----Original Message----- >From: signaldevelo...@gmail.com [mailto:signaldevelo...@gmail.com] >Sent: Wednesday, September 9, 2015 1:02 PM >To: Robert T. Covell <rcov...@rolet.com> >Cc: info-cyrus@lists.andrew.cmu.edu >Subject: Re: Disappearing Mailbox Content > >And if you connect some type of IMAP client up to the account do the messages >show? > >Sent from my iPhone > >> On Sep 9, 2015, at 1:18 PM, Robert T. Covell <rcov...@rolet.com> wrote: >> >> Is the user in the RC db still? Are the folders displaying properly in >> Roundxube and they are just empty? >> >> >> On Sep 9, 2015, at 11:03 AM, Robert T. Covell <rcov...@rolet.com> wrote: >> We have an odd situation that I cannot track down regarding all content in a >> mailbox disappearing (minus sub mailboxes). >> >> CentOS release 6.5 >> Cyrus IMAP v2.4.17-Invoca-RPM-2.4.17-6.el6 >> >> A while back we setup a Cyrus install for a client to use as a mail >> repository for customer contact. They have one account which is shared >> across all users in the office. Approximate size of the account is 85GB. >> >> At times when a user tries to move email into a Customers mailbox the action >> is denied. On the client side they see do see email in the mailbox >> (cached). Upon further review everything is gone for that mailbox >> including: cyrus.cache, cyrus.header, cyrus.index. Backups contain >> everything including past emails and the core Cyrus files. If the mailbox >> contained other mailboxes they are not affected. Reconstructing it corrects >> the issue, luckily our backups do not propagate deletes. >> >> Problem is that we can’t find any record of the mailbox being deleted. The >> content just disappears. We have been running Cyrus for years and have >> never seen anything like this. I am leaning towards user error but I can’t >> identify what that would be. >> >> Any insight would be appreciated. -- Dan White ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
