For me, the observer is someone like "your boss", which doesn't create the
ticket but should be keep informed of every change of the ticket status.
I'm not sure if this "observer" could or not participate on the ticket. I mean,
maybe only the technical assigned and the requested are the only ones who are
able to update the ticket. In this case I think the observer role has its own
meaning, but on some organizations maybe the boss wants to participate.
Maybe the best is to create a first version just adding "the boss" as an
additional requester, and let for a future version the observer role, as well
as the ability to chose by the requester if the other people (boss, etc...) are
requesters or observers.
What do you think?
Gabriel Plana Gavaldà
Departament de Sistemes d'Informació i Comunicacions
[email protected]
Telf. 977609179 - Mòbil: 653 21 51 29
www.piushospital.cat
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-----Mensaje original-----
De: [email protected] [mailto:[email protected]] En nombre de
Ryan Foster
Enviado el: miércoles, 11 de noviembre de 2009 11:58
Para: Liste de diffusion des developpeurs GLPI
Asunto: Re: [Glpi-dev] Multiple Requesters
MoYo wrote:
> - I am unable to add user when I create a ticket (think it a small
> problem, maybe due to the SVN version I use)
>
Not implemented yet.
> - The new request for tickets search is really strange ; it use a INNER
> JOIN on a SELECT. Why not use a simple LEFT JOIN whit a GROUP BY ?
>
See http://weblogs.sqlteam.com/jeffs/archive/2005/12/14/8546.aspx
> I think that such a feature will call into question the form display.
>
Could you elaborate?
> Is the CC users need to be requester ?
> Maybe we need to add observer users which can follow a ticket but not
> interact with ?
>
My client needs to cc to be added as a requester. I was also thinking
like you are, but I discussed the idea of a "cc" (observer) status in
the GLPI chat channel, but no one thought it was necessary to create an
additional role. Does anyone else have input (who would have a
real-world example of how this should be used)?
Ryan
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