Maybe these could all be added to the 'About Geoserver' page ? ..
- The Java version and vendor (e.g. Oracle/Sun Java 1.6.0_24)
- Operating System
- If you have installed native JAI and JAI ImageIO
- What web container is running GeoServer, which version (the default
Windows/OSX installer, as well as the "bin" distribution all use Jetty 6)
- The version of GeoServer that you are using.
And if so, one item per line - eg. 'Version: 2.1.2' so when it gets pasted
into an e-mail request it takes up no more space than necessary?
Sorry - more work! :)
On Fri, Oct 21, 2011 at 11:45 PM, Andrea Aime
<[email protected]>wrote:
> On Fri, Oct 21, 2011 at 1:08 PM, Rahkonen Jukka
> <[email protected]> wrote:
> > Hi,
> >
> > As a hobbyist picking up some questions every now and then if I happen to
> feel for it I have mixed feelings. Adequately background information for
> sure helps with going to right direction from the very beginning. On the
> other hand it makes the system to taste bureaucratic. We have such a Service
> Desk system here and I hate it both when creating new tickets myself and
> when handling them.
> > Ultimately what you suggest means that user postings should go directly
> into jira at http://jira.codehaus.org/browse/GEOS
> >
> > Perhaps it could be possible to make something new which combines the
> benefits of the mailing list and issue tracker. Geoserver project could run
> some open-for-all-without-sign-on issue tracker which would offer an easy to
> use form to fill in the details. Items like OS version, jre version and so
> on could be selected from the drop-down menus. For the stack trace etc.
> there could be separate text boxes. Users could still ask their simple
> questions from the mailing list with a simple language "I made a GetFeature
> with WFS and the result has x and y coordinates in wrong order, why?". For
> more complicated problems they could add a link to the user issue tracker
> "See details at http://trac.osgeo.org/mapserver/ticket/4023"; This way the
> mail message would remain more attractive because it would not be burdened
> by the background extra information. I took the example above from Mapserver
> trac. The keywords Reported by, Priority, Component and so are actually
> filled by using a web form with drop-down menus when the ticket was created.
>
> Forgot one bit in the last response. Say someone has the time/money to
> setup a system like the one above,
> would it actually be able to replace a mailing list? Following up on
> jira and the various mailing lists
> (not only this one, I also have the geotools ones and the italian ml
> one) is hard enough to start with,
> I would honestly just give up if people had yet another system to monitor
>
> I guess it could be interesting, at least for service request, to have
> some sort of "error recording mode" for
> GeoServer that would store in a file all the info that are known about
> the system and all the request
> logs and the like in a single file that could be referred to from mail
> (basically everything besides passwords
> and the data itself).
> Still, it would take someone with enough time and interest to tackle
> such working mode....
>
> Cheers
> Andrea
>
> --
> -------------------------------------------------------
> Ing. Andrea Aime
> GeoSolutions S.A.S.
> Tech lead
>
> Via Poggio alle Viti 1187
> 55054 Massarosa (LU)
> Italy
>
> phone: +39 0584 962313
> fax: +39 0584 962313
>
> http://www.geo-solutions.it
> http://geo-solutions.blogspot.com/
> http://www.youtube.com/user/GeoSolutionsIT
> http://www.linkedin.com/in/andreaaime
> http://twitter.com/geowolf
>
> -------------------------------------------------------
>
>
> ------------------------------------------------------------------------------
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