On Fri, Oct 21, 2011 at 1:08 PM, Rahkonen Jukka <[email protected]> wrote: > Hi, > > As a hobbyist picking up some questions every now and then if I happen to > feel for it I have mixed feelings. Adequately background information for sure > helps with going to right direction from the very beginning. On the other > hand it makes the system to taste bureaucratic. We have such a Service Desk > system here and I hate it both when creating new tickets myself and when > handling them. > Ultimately what you suggest means that user postings should go directly into > jira at http://jira.codehaus.org/browse/GEOS > > Perhaps it could be possible to make something new which combines the > benefits of the mailing list and issue tracker. Geoserver project could run > some open-for-all-without-sign-on issue tracker which would offer an easy to > use form to fill in the details. Items like OS version, jre version and so on > could be selected from the drop-down menus. For the stack trace etc. there > could be separate text boxes. Users could still ask their simple questions > from the mailing list with a simple language "I made a GetFeature with WFS > and the result has x and y coordinates in wrong order, why?". For more > complicated problems they could add a link to the user issue tracker "See > details at http://trac.osgeo.org/mapserver/ticket/4023"; This way the mail > message would remain more attractive because it would not be burdened by the > background extra information. I took the example above from Mapserver trac. > The keywords Reported by, Priority, Component and so are actually filled by > using a web form with drop-down menus when the ticket was created.
Forgot one bit in the last response. Say someone has the time/money to setup a system like the one above, would it actually be able to replace a mailing list? Following up on jira and the various mailing lists (not only this one, I also have the geotools ones and the italian ml one) is hard enough to start with, I would honestly just give up if people had yet another system to monitor I guess it could be interesting, at least for service request, to have some sort of "error recording mode" for GeoServer that would store in a file all the info that are known about the system and all the request logs and the like in a single file that could be referred to from mail (basically everything besides passwords and the data itself). Still, it would take someone with enough time and interest to tackle such working mode.... Cheers Andrea -- ------------------------------------------------------- Ing. Andrea Aime GeoSolutions S.A.S. Tech lead Via Poggio alle Viti 1187 55054 Massarosa (LU) Italy phone: +39 0584 962313 fax: +39 0584 962313 http://www.geo-solutions.it http://geo-solutions.blogspot.com/ http://www.youtube.com/user/GeoSolutionsIT http://www.linkedin.com/in/andreaaime http://twitter.com/geowolf ------------------------------------------------------- ------------------------------------------------------------------------------ The demand for IT networking professionals continues to grow, and the demand for specialized networking skills is growing even more rapidly. Take a complimentary Learning@Cisco Self-Assessment and learn about Cisco certifications, training, and career opportunities. http://p.sf.net/sfu/cisco-dev2dev _______________________________________________ Geoserver-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/geoserver-users
