Michael, I did hope I misunderstood them, but read their answers several time
(e-mails) and they are very clear. I would be glad to forward all of those
e-mails to you all, but they are in French and not related to FreeDOS (until
they blamed it for the problem that they first refused to recognize). So yes
you are right, they just tried to get rid of us... I thought they were a
serious brand.
Unluckely you are also right when you say they barely know their products, they
were for example unable to explain several options in their BIOS, what it meant
(like PXE) and what it was used for. I had to search Google to get answers...
from other unlucky customers or ITs that had more knowledge than me.
Asus never again for me and many of us... Anyway the only good point is that it
made me know about FreeDOS and when I have time I'll read a bit more about it.
Date: Tue, 31 Mar 2015 08:20:47 -0500
From: [email protected]
To: [email protected]
Subject: Re: [Freedos-devel] FW: FreeDOS compatibility issue according to Asus
I think you either misunderstood the ASUS rep, the ASUS rep
misunderstood you, or the ASUS rep doesn't know what he's talking
about. I honestly wouldn't be surprised if the ASUS rep was just
saying things to try to end the support call. I had to deal with
them recently to try and figure out why a serial port bracket I
bought for my motherboard wasn't working.
Me: My serial port isn't working. What's the pinout on the
motherboard so I know if it's a motherboard problem or a problem
with my bracket?
Them: I don't know. You should try updating your BIOS or buy
another bracket.
Me: Which kind of bracket? The manual doesn't have the pinout, so
how can I know if I'm buying the right bracket?
Them: Sorry, we don't have the pinout information.
Me: Nevermind, I just rewired my own bracket to the next most common
alternative pinout and it's working now.
So yeah, ASUS reps don't seem to actually know a lot about the
products they're supporting.
--Michael
On 3/31/2015 4:57 AM, Teddy T. wrote:
So... in this motherboard there's no DOS at all...
does anybody know how I could check for sure whether FreeDOS is
in Asus actual laptops or not ?
All of you, when you use FreeDOS, how do you "see" it is FreeDOS
and not another DOS that is running, how do you see the version
number ?
I begin to wonder if it really is in those laptops or the Asus
representative who put the blame on it just knew about old
motherboards (the same way they sent us an EeePC procedure to
update the BIOS).
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