Hi,
On Monday 13 May 2013, Tom Evans wrote:
>
> Perhaps this wasn't clear, that was a member of your community trying
> to make it happen. There have been several attempts over the past 5
> years by people trying to make it happen. Each time someone has tried
> to make it happen, after the initial attempt, the ticket has been
> re-closed "BFDL already said no, just go away".
>
> In this case, happy days, a few hours of discussion on the ML, and
> this ticket is now accepted. You need to understand that not all of
> your users are comfortable or capable of advocating on mailing lists,
> but are happy to contribute to tickets. With this ticket, 5 years of
> asking for this feature on the ticket was pointless, and this is what
> the OP is railing against. You gave people a way to contribute, but
> then ignore them. Perhaps "ML or GTFO" if not the right approach for
> attracting contributors.
>
I'm trying hard to get something positive out of this. There are two points I
see, which may be valid:
- For some users, "a mailing list" sounds like some arcane thing that requires
specialized, "old-people" software to access. For those users, it may make a
difference if we just point out that the mailing list is a Google Group and
they can post to it through the web; just add a link when we send them to the
mailing list. In ticket 901, links to the mailing list were only posted by
Wim, after he had raised the discussion.
- The mailing list (through mail or through the web) requires you to be
registered before you can post, while Trac allows anonymous posting. I am all
for the argument that if one can't be bothered to register, they can't be seen
as "trying to make it happen" -- it's just that the mailing list has one more
little bump on the way to making a statement.
Other than that, I really can't grasp how "go to the mailing list" is
interpreted as "go away".
HTH,
Shai.
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