It’s not a bad idea - though in fact, upon selecting the “How to …” issue type, maybe JIRA could be triggered to display a note suggesting that they post their question first on the pdfbox user’s mailing list?
On the other hand, the idea of accumulating ‘How to ..’ questions within Jira could be a nice means for accumulating an FAQ database. On the other other hand, there are a couple of tools out there one can use that are dedicated to that so might be better choices. Just some thoughts from a long-time lurker. -Mel > On Jul 1, 2020, at 2:45 AM, Maruan Sahyoun <[email protected]> wrote: > > > >> I'm in favour of this, however - could this be an apache "culture thing" >> that "how-to questions should be asked on the mailing list"? >> > > the idea is not to replace the mailing list - how to questions should still > be asked there. But some users do open a ticket in > Jira when they should ask a how to question or because they believe it's a > bug but it turns out to be knowledge related. > > BR > Maruan > >> Tilman >> >> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun: >>> Hi, >>> >>> in Jira we sometimes get issues created which turn out to be pure knowledge >>> related questions. Would it make sense to add >>> another ticket type to account for that (e.g. "How To" or "Education"). >>> Would also make the release notes a little clearer as >>> one would immediately recognize such ticket types. >>> >>> WDYT? >>> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: [email protected] >> For additional commands, e-mail: [email protected] >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > <mailto:[email protected]> > For additional commands, e-mail: [email protected] > <mailto:[email protected]>
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