> I'm in favour of this, however - could this be an apache "culture thing" 
> that "how-to questions should be asked on the mailing list"?
> 

the idea is not to replace the mailing list - how to questions should still be 
asked there. But some users do open a ticket in
Jira when they should ask a how to question or because they believe it's a bug 
but it turns out to be knowledge related.

BR
Maruan 

> Tilman
> 
> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
> > Hi,
> > 
> > in Jira we sometimes get issues created which turn out to be pure knowledge 
> > related questions. Would it make sense to add
> > another ticket type to account for that (e.g. "How To" or "Education"). 
> > Would also make the release notes a little clearer as
> > one would immediately recognize such ticket types.
> > 
> > WDYT?
> > 
> 
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