Michael Ströder a écrit :
I think that the attitude of not bothering the end user with technical details is the wrong direction because people with technical knowledge need the details to help the end user. Especially since there's not always face-to-face support.
IMO there's almost always a solution to change the technical details into something the user can understand.
Maybe just talking with peoples who don't have a technical background, testing various pages, to find out what kind of language is confusing and which one is useful would help.
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