Hi, the incident tooks place the 22 sept I guess it's the boot around 2h40, I tried to launch firefox seconds after booting.
I can't retrieve the 'snap change <change_id>' because 'snap changes' only output this : ID Status Spawn Ready Summary 18 Done today at 05:52 CEST today at 05:53 CEST Auto-refresh snap "snapd" I guess too much time have passed. You'll find the infos asked attached. ** Attachment added: "snap-debug-info.sh output" https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1990444/+attachment/5619487/+files/debug_info.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1990444 Title: firefox snap took 20 minutes to update Status in snapd: Incomplete Status in firefox package in Ubuntu: Invalid Bug description: I logged and firefox was unavailable, no indication of update, nothing. When I tried to launch firefox I was invited to install it BUT I klnow it's installed, so I tried to install it but it said to me I needed to 'snap refresh', I tried to snap refresh but it indicated that everything was up to date. I tried to uninstall/reinstall the firefox snap and at this moment, I got the indication that the update was in progress since 15 MINUTES ! Then I tried to remove the snap because I was sure it's bugged : in 20.04 firefox never took more than 2 mins to update and my machine BUT after 20 minutes firefox launched... wtf ? I'm an ubuntu user since circa 2005 and I believe firefox was already the default browser then, this is the worse user experience I've ever had. 1/ I never selected auto-update, let me update when I want : being blocked 15 MINUTES by the OS is not a good user experience, I know this is accepted by Windows users but I prefer to use Ubuntu 2/ If you want to update tell me you're updating not that the application is not installed : really not a good idea if you want your users to trust you I've waited 6 months after 22.04 release to migrate from 20.04 because I don't want to have this kind of bugs, I hope you do something really quick because this is not at the level of quality expected by your users. To manage notifications about this bug go to: https://bugs.launchpad.net/snapd/+bug/1990444/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
