Hi. Thank you for opening a bug report. I'm not sure that the store
outage could prevent a snap from being used for 20 minutes since the
snap remains available during the part of the update that fetches snaps
and assertions from the store. The snap only becomes unavailable later
when it's absolutely necessary. In order to help us understand what
happened, could you run this script
https://github.com/snapcore/snapd/blob/master/debug-tools/snap-debug-
info.sh and share the output with us? Also if you could run `snap
changes` to see the latest changes, identify the change corresponding to
the slow firefox update and then run `snap change <change_id>` with that
update's ID, that might give us an idea of what happened. Thank you for
your help.
** Changed in: snapd
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1990444
Title:
firefox snap took 20 minutes to update
Status in snapd:
Incomplete
Status in firefox package in Ubuntu:
Invalid
Bug description:
I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's
installed, so I tried to install it but it said to me I needed to 'snap
refresh', I tried to snap refresh but it indicated that everything was up to
date. I tried to uninstall/reinstall the firefox snap and at this moment,
I got the indication that the update was in progress since 15 MINUTES ! Then
I tried to remove the snap because I was sure it's bugged : in 20.04 firefox
never took more than 2 mins to update and my machine BUT after 20 minutes
firefox launched... wtf ?
I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.
1/ I never selected auto-update, let me update when I want : being blocked 15
MINUTES by the OS is not a good user experience, I know this is accepted by
Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is
not installed : really not a good idea if you want your users to trust you
I've waited 6 months after 22.04 release to migrate from 20.04 because
I don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.
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