Thank you for reporting this bug to Ubuntu. Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021. Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. ** Changed in: sane-backends (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1384303 Title: Cannot scan using Canon Lide 25 with simple-scan on 14.04. on USB 3.0, USB 2.0 works Status in sane-backends package in Ubuntu: Incomplete Status in simple-scan package in Ubuntu: Incomplete Status in Debian: Fix Released Bug description: I do a clean install UBuntu 14.04, but unable to scan via simple-scan with error "Failed to scan, unable to start scan". The scanner (Canon Lide 25) was detected properly on lsusb, and working fine via VirtualBox. Previously using Lubuntu 13.10, simple-scan able to scan perfectly. $ lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 002: ID 05e3:0612 Genesys Logic, Inc. Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 004: ID 0bda:8179 Realtek Semiconductor Corp. Bus 003 Device 005: ID 04a9:2220 Canon, Inc. CanoScan LIDE 25 Bus 003 Device 003: ID 05e3:0610 Genesys Logic, Inc. 4-port hub Bus 003 Device 002: ID 046d:c52e Logitech, Inc. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub lsb_release -rd Description: Ubuntu 14.04.1 LTS Release: 14.04 apt-cache policy simple-scan simple-scan: Installed: 3.12.1-0ubuntu1 Candidate: 3.12.1-0ubuntu1 Version table: *** 3.12.1-0ubuntu1 0 500 http://id.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages 100 /var/lib/dpkg/status 3.12.0-0ubuntu1 0 500 http://id.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: simple-scan 3.12.1-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7 Uname: Linux 3.13.0-37-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Oct 22 22:18:36 2014 DriverPackageVersions: libsane 1.0.23-3ubuntu3.1 libsane-extras N/A hplip 3.14.3-0ubuntu3.2 hpoj N/A InstallationDate: Installed on 2014-08-29 (54 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=6ae128c4-d0aa-401f-8057-102dea6e8953 ro quiet splash vt.handoff=7 SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/04/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.00 dmi.board.name: H87M-ITX dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.00:bd07/04/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH87M-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1384303/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp