Thank you for reporting this bug to Ubuntu.

Ubuntu 16.04 (xenial) reached end-of-standard-support on April 29, 2021.
Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested
in discussing it any more. But if you are then please upgrade to the
latest Ubuntu version and re-test. If you then find the bug is still
present in the newer Ubuntu version, please add a comment here telling
us which new version it is in.

** Changed in: sane-backends (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1384303

Title:
  Cannot scan using Canon Lide 25 with simple-scan on 14.04. on USB 3.0,
  USB 2.0 works

Status in sane-backends package in Ubuntu:
  Incomplete
Status in simple-scan package in Ubuntu:
  Incomplete
Status in Debian:
  Fix Released

Bug description:
  I do a clean install UBuntu 14.04, but unable to scan via simple-scan with 
error "Failed to scan, unable to start scan".
  The scanner (Canon Lide 25) was detected properly on lsusb, and working fine 
via VirtualBox.

  Previously using Lubuntu 13.10, simple-scan able to scan perfectly.

  $ lsusb
  Bus 002 Device 002: ID 8087:8000 Intel Corp. 
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 002: ID 8087:8008 Intel Corp. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 05e3:0612 Genesys Logic, Inc. 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 004: ID 0bda:8179 Realtek Semiconductor Corp. 
  Bus 003 Device 005: ID 04a9:2220 Canon, Inc. CanoScan LIDE 25
  Bus 003 Device 003: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
  Bus 003 Device 002: ID 046d:c52e Logitech, Inc. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  lsb_release -rd
  Description:  Ubuntu 14.04.1 LTS
  Release:      14.04

  apt-cache policy simple-scan
  simple-scan:
    Installed: 3.12.1-0ubuntu1
    Candidate: 3.12.1-0ubuntu1
    Version table:
   *** 3.12.1-0ubuntu1 0
          500 http://id.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 
Packages
          100 /var/lib/dpkg/status
       3.12.0-0ubuntu1 0
          500 http://id.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Oct 22 22:18:36 2014
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras N/A
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  InstallationDate: Installed on 2014-08-29 (54 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic 
root=UUID=6ae128c4-d0aa-401f-8057-102dea6e8953 ro quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/04/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.00
  dmi.board.name: H87M-ITX
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrP2.00:bd07/04/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH87M-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1384303/+subscriptions


-- 
Mailing list: https://launchpad.net/~desktop-packages
Post to     : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help   : https://help.launchpad.net/ListHelp

Reply via email to